Testimonials written directly to MrPen

You can see more reviews on our service at Trustpilot.com

You can also leave a review of our service at Trustpilot, ReviewCentre, Bizrate and Viewpoints. Customer's impartial reviews help other consumers make the right choices. Good, bad and constructive reviews are all welcome. MrPen

 

Unsolicited from our files.
Most were emailed, all absolutely genuine.
Note: Unless a customer states specifically that we may use their email as a testimonial we sign them with their initials only.     

 

Dear Sir,
              I wish to confirm receipt of my order for one cross sentiment pen plus converter and cartridges. As the order was only placed yesterday I can be nothing but delighted with the speed of your response, the pen itself is ideal for purpose, the heart charm will, I'm sure go down very well with the brides as they sign the registers !
Many thanks once again
St.John's Church
14 May 2013

 

Hi
I have already emailed to say how impressed I was with the quality of the two pens that I bought from you. The Parsons Essential and The Churchman's Prescriptor. This was before they were inked!
Having inked them both, I am even more impressed and I am at a loss to know how pens of this quality can be produced for the money. Makes me wonder what I've been paying for when I  have bought the so called quality brands. Please believe me when I say I have paid the price but that has never given me access to the quality build and the smoothness of these two pens.
Thank you. I will be considering my next purchase immediately. I'm even thinking of selling my collection because none of them can match the writing experience of these two pens!
Happy for you to publish this email and my name.
Brian Davies
4th April 13

 

Thank you for the fantastic service on my latest order placed yesterday and arrived at 11 am today.

As this is my second Parson's Essential, I knew what to expect and the latest one has not disappointed in any way. The same silky nib, impeccable finish and lovely balance. I love these pens!

The third pen is for a gift and I must thank you for the very nice and entirely appropriate gift wrapping.

It is a real pleasure to order from you and I will not hesitate to recommend you and your pens to my friends and contacts ...... and I will come back for more pens quite soon.

Thank you again
Kind regards
MW
Sheffield

14 March 13

 

Dear Mr. Ford

 

Please feel free to publish this on your testimonial page.

 I can thoroughly recommend this company - nay, shout its name from the rooftop! To begin with, the choice of pens and nibs - and even inks - is just mind-boggling - it took me hours to narrow down my choices. I selected the Italix Teacher's double-ended pen and the Italix Original, with a medium oblique nib. When my order arrived, I had not realised that the Teacher's pen did not come with italic nibs - I telephoned and it was no problem at all to have the nibs changed to italic - no charge and even a Freepost label! Don't laugh, but I use the double ended pen for entering in my old-fashioned cash book ledger - black and red - the only drawback is that now I have a decent pen I am taking a bit more time over it!

 I will certainly be ordering again.

 Kind regards

 Michèle Feneley MA Cantab.

Company Secretary & Director

 
Dear Sir,

I received the Italix 'The parsons essential' today in the post. Thank you for your quick and helpful service.
I don't know a lot about pens and bought this one after quite a few recommendations from 'The pen network' forums, I am very pleased with it. All I have to do now is learn how to write.
Thank you once again.

Kind regards
JS
23 Jan 13
 
Hand written letter:
 
Dear Mr Ford
Many thanks for the delivery of 'The Parson's Essential' fountain pen. The postman staggered through the snow this morning barely twenty four hours after I placed my order.
What a pen! A marvellously smooth broad italic nib with good ink flow even with, (as you can see) Montblanc blue black ink. This usually sorts out the men from the boys! The weight is perfect as is the balance. I particularly like the 1950s styling. What excellent value as well: it has the look and feel of a much more expensive pen. I have some 150 pens in my collection (a mixture of modern and vintage) so I know what I'm talking about. Thank you again, it is a joy to use.
Yours sincerely
Geraint Jones
Somerset
PS Feel free to use this letter as a testimonial!
18th Jan 13
 
I just wanted to say how impressed I was with the helpful service I received, from my initial enquiry over the phone to receiving my order yesterday - thank you.

Best wishes
Alison H
19 Dec 12
 
Dear Mr. Ford,
 I am just writing to say thank you for the support and assistance from you company over the last few days, you have without a doubt one of the best retail companies I have had the pleasure of using. 
 Kind, helpful and considerate over the phone and the pen is just fabulous. I cannot praise Mr. Pen enough thank you once again.

Yours Sincerely
MM
24 Nov 12

 

Dear Peter,

I just wanted to drop you a line to thank you once again for your professional and exemplary service.  I received my Cross fountain pen with the fine nib at 10am this morning, I must admit I was not sure if I would receive it today as it was after midday yesterday when I placed my order.  I also need to thank you for your service the day before when I purchased the Parson fountain pen for my nephews 21st birthday, he was delighted with it and I hope I have now converted another person over to the virtues of a fine fountain pen!

I have purchased a number of fountain pens from yourselves over the past seven years, commencing with the Conway-Stewart Churchill limited edition fountain pen and I still remain as impressed as ever by the quality of service you provide, so many businesses could learn a lesson from your excellent customer service, I would have to say that in my opinion you really do deliver world class levels of customer satisfaction.

Thank you once again, I will be back again soon looking for the next acquisition to my ever growing collection of fine writing instruments, all of which are used in rotation to keep them in good working order.

With very best regards as always,

Neil
23 Nov 12

 

Dear Mr Ford

Thank you very much for the Parson's Essential pen which arrived today and is a joy to write with.
Brilliant service and I will recommend you to everybody
With best wishes

Dail
7th Nov 2012

 

Dear Sir

Sorry for the delay in sending this email but I wanted to say thank you for the brilliant service and the exceptional quality of Parson's Original.

I have used the pen daily since it arrived and it certainly lives up to expectations and more. It is much better than far more expensive pens that I have purchased over the years and I have no hesitation in recommending it to other people.

Thank you.

Regards
Danny W

2nd Nov 12

 

Dear Sirs,

Just to let you know that my Parson’s Essential Fountain Pen (Invoice No: XXXXX arrived safely this morning.  Thank you for your speedy service.  I have just tried the pen.  It is as good as everyone says: a smooth writer with a lovely broad line.  Thank you, Stephen Brown on YouTube, for introducing me to it.  Otherwise, I would never have known it existed.

 

Best wishes.

Michael H. J (Edinburgh)

 

Dear MrPen,

Just wanted to drop you a note to thank you for your professional, speedy and personal service.

 Pen was delivered today, engraved perfectly and well wrapped. I’m sure the recipient will be thrilled.

 Thanks so much,

Jason

31 Oct 12 

 

Customer ordered two Italix Churchman's Prescriptor Fountain pens.

Dear Sir or Madam,

I ordered my two pens yesterday (one italic, one straight) and they came today- what service!  I am absolutely thrilled with both pens, I immediately filled them and started writing, and they both write very smoothly.  I have used your Parson's Essential pen for some time now and thought that was the best pen I have used, but I'm afraid the Prescriptor has surpassed the Parson's Essential.  I am a sessional wedding registrar, and your pens have never let me down, in fact my colleagues are very impressed with my pens and have taken details from me.  Not all pens cope with registration ink so thank you for your superb quality pens and service.

Kind regards

DB
13 Oct 12

 

Customer ordered the Italix 'Original'

Dear Sir,
A number of months ago I had the pleasure of buying a Parson’s Essential pen from your business. I should like to say that
I have found it to be satisfactory in every respect: in ease of use, reliability, weight, and feel. You are selling a throughly good
product in an age when finding a good fountain pen has become nearly as difficult as finding hen’s teeth, for which I thank you.

Yours faithfully,
Michael George
Manchester
7th Oct 12
 
Dear Mr. Pen,
    On 14 September, I ordered the subject pen.  To my delight, it arrived yesterday in excellent shape.  I had not expected such quick delivery since the pen had to sprout legs and water wings to cross the Atlantic.  At first glance, I was a bit disappointed as the pen was not quite as pictured on your site; instead of a definite red color it is a dark brown and has an end taper (which I quickly realized allows the cap to be screwed -and kept secure while writing- onto the taper, neat!).  I did notice the fine workmanship and fittings, so decided that if the pen function was as good as its looks, I would keep it.
   Well, you cannot have it back!  And I will not permit anyone else to have it, either!  It's mine!  And I fully intend to use and enjoy it for many years and as frequently as possible. 
   I have been an artist and semi-professional calligrapher for a long time.  For many years, I have purchased and used a variety of Italic and/or calligraphic fountain pens, generally sticking with the most utilitarian and least expensive.  This attractive pen is easily the smoothest writing and "best wide-nib" fountain pen I have ever owned, and oddly enough, it continues my practice of purchasing pens for their function rather than exalted prices.  I am so very pleased to have such a fine pen, at such a reasonable price and with such prompt service.  Thank you very much!
 audrey v
New York
25th Sept 12
 
Dear Mr.Pen
Ordered a Sigma pen at 2.30 yesterday and it arrived first thing this morning.  Delighted with it, writes like a dream.  Thanks very much for an excellent service and good advice yesterday.
Joy D
11th Sept 2012

 

Dear Sir,

 I would like to thank the gentleman who helped me with my order 046977.

 He was extremely helpful. The pen arrived this morning and we are very pleased with it.

 Thank you once again for a fantastic service.

 Regards, Anita P

11th Sept 2012

 

Dear Peter

 I have just place another order for another two Italix pens and hope that this time I have got the details right.  

You may be wondering why so many pens so perhaps I should explain. I am a fine art student with a special interest in making artists’ books, most of which include handwritten text. I vary the text colour so keep different coloured inks in each pen, hence the different coloured pens. I use many types and grades of paper to make my books so it is important that the nibs can handle all sorts of surfaces – and they can! This time, I have ordered a spare extra fine nib which I hope will be suitable for drawing then I will have the perfect collection.

Weight, balance and handle of all my tools are important to me and pens are no exception. The Italix pens are such a pleasure to hold and use as well as being visually pleasing. They are a joy.

 Kind regards

Wendy
30 Aug 12

 

Dear Peter

 Thank you for telephoning me yesterday to query my instructions. Once more, a slightly dodgy keyboard technique lets me down!

 The pens and pen case arrived early this morning and I am absolutely thrilled. I have, in the past, given up on a Parker Duofold and Senator that became temperamental almost immediately and never had such nice italic nibs as the Italix. I hung on for years to an old Sheaffer I have had for nearly forty years but even that old, leaky faithful is being pensioned off now. The Italix with fine italic nib gives me the speed and precision I longed for and seems to accept almost any paper without sticking or skipping. Lovely. Quite apart from all that, they are so satisfying to handle and attractive to look at – oh, and exceptionally good value.

 Once again, many thanks

 Wendy 24th Aug 12

(Customer purchased two Italix 'Original' Fountain Pens)

 
This customer bought an Italix 'Original' with 3B Nib

Thank you very much for my lovely pen!  The violet ink is a thrill as well.  I’ve realised that I don’t really write in Italic, I have a round hand that likes an Italic nib.  I’ve never before had a pen that was so easy to write with from the very first letter.  Also, I don’t know if you’ve heard of this but I realise that a very broad nib is helpful not only to take down judgments but because I have arthritis and sometimes writing can be difficult. 

 
Take it to work at all; I hope to get another one from you, just the black one, to use for work and to use with black cartridges.

 

Thanks again, N
Principle Barrister
Essex
23rd Aug 2012

 

My Dear Mister Ford,


This is a long overdue and apologetic note of thanks and appreciation for the replacement 1.3mm italic nib you air mailed to me for my simply wonderful Italix Parson's Essential fountain pen I purchased from you.  It is a truly wet, buttery smooth nib-feed combination, and the robust, hefty design and construction of the pen presents a bold statement in classically elegant simplicity.  The broad gold-tone Celtic chain band on the base of the cap is mesmerizingly appealing, harkening back to the long, illustrious history of fountain pens. And it writes like a dream!  I love the pen, and I'm thrilled to have it in my collection!  I will heartily recommend it to others.

All my very best to you,
CL
Burlington USA
23 Aug 12
 

 

Dear Sr, 

I just arrived from a trip to Spain and my lovely Italix Parson's Essential was already waiting for me in my mailbox! Talk about fast shipping! 
The pen is a wonderful writer it looks pretty nice too! I love how you take care of your customers! I'm looking forward to my next order already! Thanks again!
Regards 
14 Aug 2012

 

Dear Peter,

Very many thanks for your extremely impressive delivery time for the pen I ordered yesterday afternoon and was delivered mid-morning today.  And may I, of course, add what an extremely impressive item it is, value for money, exactly as every reviewer has described, and coupled with the-included converter (although I'm using Waterman bottled ink, Florida blue, my preferred!).  Smooth, effortless, even flow straight out of the box after a brief nib-unit rinse in tap water, and what seems to be a strong and businesslike barrel and cap.

I still have to acclimatise to the medium nib - I'm used to a Waterman Carene fine nib - but it prompts me to ask if a fine nib is available for this new Italix I have?

My best wishes, and I have bookmarked your site,

MC

27th July 12

 

Dear Mr Pen

like all your testimonials I have been impressed by the quality of this matt green Italix Original italic pen. Your service too was very impressive arriving the following morning of my ordering the pen.

 

Admirable quality of my pen, so well balanced and I love turning once the pen top to secure its position

 

I hope to order a quantity of Euro refill cartridges in the very near future.

 

Thanks again for the pen and your service and advice over the phone

 

MSP

Hand written letter dated 18th July 2012.

 

Dear “Mr Pen”

 

Wow! Ordered after 2 pm and arrived before 9:30 am next day. What service. But it’s the pens that shine even more. They are absolutely first rate and write beautifully and smoothly. I can’t thank you enough.

 

Wendy 10 July 2012

 

Hand written letter received from the Netherlands

This is just a short note to let you know that I was shocked by the amazing quality of this Italix Parson's Essential pen, you have sold me italic broad. I own pens ten times the price of this one, whose nibs are not even close to the smoothness of the Italix nib. many thanks from a satisfied customer.

Kind regards

Stephen

29th June 2012

 

Hand written letter received from London SE

'Just to say how extremely pleased I am with the Italix Plasza Shanty pen which you sent a week ago- its' a beautiful instrument!

Thank you also for your patient and excellent sound advice over the telephone, what a treat to have someone answer strait away!

This nibs seems to suit me and the balanced weight of the pen makes it a joy to use. Many thanks.'

JM
23rd June 2012

 

Dear Mr Ford

I would like to add my commendations to what I am sure must be an ever increasing list of satisfied customers.

I was so impressed with quality, build, design and performance of Italix Parson's Essential and Italix Original Blue Velvet that I added a second order for an Italix Shorty and another Parson's Essential.

The quality of product is really very remarkable and I hope the Italix range continues to develop and prosper,

with kind regards

A L

ps: may I invoke initials only anonymity
5th June 2012

Dear Peter

 

The pens arrived safely and they look just great.

Thank you very much for your professional advice and excellent service – it is really good to speak to someone who can give relevant advice rather than just ordering blindly over the net.

 

Will definitely recommend your service

All the best

Angela

4th May 2012

 

Letter dated 16th April 2012

Dear Mr Ford

I was going to email you about my recent purchases but, as on of the items was a fountain pen, decided this might seem a little perverse. Hence this letter.

While I realise the Parson's Essential ins not the most expensive of pens, it is in a price range I would not previously have considered. However on the strength of excellent online reviews and having discussed with you by telephone some of the nib options, I decided to buy one. Although I have only been using it a few days, I am delighted with the pen. Its weight, style and ease of use make it , in my view, excellent value for money.

IF of Cardiff

16th April 2012

 

Just a quick message to let you know that the replacement medium italic nib arrived safe and sound last Saturday. Thank you so very much for providing such rapid and wonderful service. I am happy to report that I really like this nib and it suits my writing style perfectly.
 
Whenever it's convenient for you, I would like to know how much I owe you for the postage and packing costs you incurred on my behalf. I would very gladly send you payment via Paypal.


 
Best regards.
 
John
 
JT of Malta
16 April 2012
 
Note: MrPen declined any further payment.

 

Dear Mr Pen 

I have received my Italix 'Parsons Essential' fountain pen today.  As always your service is prompt and efficient.  I absolutely adore the pen and know that it will serve me for many years. 

Thank you again.

With kind regards

Jan K....
1st March 2012 

 

Hi Peter

The pen arrived back this morning and I just wanted to say thank you so much for the swift and professional manner in which you handled my concerns.

The lid you kindly swapped fits the barrel end so much better and does not work loose as the previous did - a huge improvement - and how kind of you to include some complimentary Cross inks too - not forgetting the barrel change as was the main issue.

I will be raving about your site and customer service to all whom I meet and hope to put business your way in the future.

Thank you once again and best wishes,

SK
3rd Feb 2012
 
 
Dear Peter

Just a follow up from our earlier telephone conversation. I now own 2 pens from you (Parsons Essential and Italix Original) and pretty much delighted with these fine writing instruments.

But, the reason why I'm writing to you is to congratulate on the impeccable service you provide to customers if there is ever a small hiccup. My Broad Italic nib seems to be misbehaving and you were patient, tried to understand the problem and decided it was best to send a new nib. You know, customer service like this is so hard to come by and will endeavour to deal with you again and again as I require more writing instruments.

Thanks again. Rod
18th Jan 2012
 
A hand written letter:
 
Dear Mr Peter Ford
I am just writing to thank you for the very good service and prompt delivery of my 'Parson's Essential' Fountain Pen. I aven't used a fountain pen for a long time, and I am delighted with my Parsons, which is a birthday gift from my husband. The pen is fantastic quality and writes very smoothly, I am sure I will have many years of pleasure using it. I will not hesitate to recommend MrPen to others, and the Parson's Essential.
 
With regards D J
St.Austell
4th Jan 2012
 
Dear Mr Pen,
                      we were deeply impressed by the quality of pen and of engraving, amazed by the speed of delivery and delighted to deal with a supplier of such friendliness.
                                 with grateful thanks, 
                                                                   BHS 30th Nov 2011
 
Hi there

I have ordered pens from you quite a few times now and have been very impressed with your service but yesterday you excelled yourself!  I placed my order at 1.30pm yesterday and received it today complete with engraving on the pen and the plate.  Incidentally, the free plate is a great touch.

I have just tried to leave a review on Trustpilot but it wouldn't accept my order number for some reason.

Anyway, many thanks for a truly first class service.

Best regards,
Audrey Reece 
Payroll & HR Officer
15th Nov 11

 

Dear Mr pen,


Many thanks for the prompt delivery of my beautiful'' ITALIC'' pen ,. It writes  smoothly and the ink flows freely.

I now have to learn to write slowly and clearly, so that my children, grandchildren and friends can read my ''words of wisdom''

Yours faithfully,

Marjorie N
Surrey
7th Oct 11

 

The following is a hand written letter received at our offices on the 14th of July 2011 regarding the purchase on an Italix Original Fountain Pen:

Dear Sir

The demise of my old Parker 61 was a source of great sadness to me because I was to discover that the italic nib with which it was fitted was no longer available. For years I made enquiries in Pen Shops without success. Recently I started searching the internet and eventually happened on your website. The Italix pen you recommended is exactly what I've been looking for: stylish but most importantly with excellent ink flow and a nib which slides over the paper effortlessly. I once again enjoy writing letters. Thank you so much.

Yours faithfully

H L-V
Ampleforth Abbey
York
12th July 2011

 

Peter,

I just received my Italix Original yesterday, and it's exactly what I'd
hoped for. I have to admit that the weight took me by surprise (that'll
be the brass lining) but the balance is good enough, and the nib has
made a huge improvement. Thankyou!


Kind regards,
James F
13th July 2011

 

Good evening
 
I just wanted to say I received a Parson's Italix Fountain Pen and Cross pen case from my friend as a birthday present about a week or so ago. The pen is beautiful and writes as well as any I have in my small but growing collection.
 
I look forward to using it and ordering from you again in the future.
 
With regards
 
Mark M
5th July 2011

 

I ordered an Italix Red at 16:30 on Friday and it arrived at home Saturday morning: fantastic service. The pen is even better than I expected in terms of build quality and nib smoothness, and I find it hard to believe that a company is producing pens of this quality for the full price, let alone the amazing offer price.  

 I did just want to ask which of the Italix replacement nibs would fit this pen, as I am thinking of trying a cursive italic?

 Many thanks for first class service (yet again).

 Regards,

 Mike

27th June 11

 
Hello Mr Ford

I was browsing the internet over the weekend when I came across your website.

I read the testimonials about the Parson's essential,  I ordered a pen "just to see" not expecting to get anything great for the price.

It arrived very quickly by  secure mail.

I opened the packaging and held the pen in my hand. I was gobsmacked by the quality of the pen.

It is well balanced and really solid.

I dipped it in ink and wrote, and my word! All I can say is that every word of appreciation written by each of your customors is 100% accurate.

I honestly did not expect that!. The superb quality and finish and the smoothness of the gold plated nib. Not in my wildest dreams did I imagine this quality from an "unbranded" item at such a great price.

I have been singing its praises to my friends who also use fountain pens.

Thank you very much for this wonderful piece of writing equipment.

 I would be very happy if you want to use the above as a testimonial on your website.
 
Dr.M Raza
Norwich
3rd June 2011
 
Dear Peter;
 
Last weekend, and our wedding anniversary, saw my first opportunity to write with the Pocketo.  You were right (as, of course you knew you were); it does write incredibly well.
 
Ink flow was superb; just right. Smooth delivery but free of any pooling; even straight from a fill.  The nib glides soothly as expected. The most surprising aspect was the positive nature of the pen. It seems stiffer than my other pens; somehow more direct and precise. Writing is more comfortable too as a result.
 
I enjoy writing with all of my fountain-pens but this is instantly my new favourite.
 
A very nice piece of work.
 
Thankyou.
 
Best regards,
 JH
23 May 11
 
 
Dear Peter:

I've received my new pen this morning, and just wanted to send you a note about just how pleased I am with it.   Wonderful, smooth writing - beautiful fine italic nib.  And the pen itself is lovely' neither the purple case nor the gold trim are garish; beautiful colour, wonderfully understated.  The pen is  weighted perfectly (so happy to have it back!); thoughtfully constructed:  the cap screws onto the end for writing so that it will stay weighted when writing and you don't lose the cap.

Thank you as well for the lovely engraving.  It shows up well in white, but is small enough to not overwhelm the good looks of the pen.

I also want to say how pleased I am with your service -- one would think it would be such a simple thing to offer accessible, courteous, prompt and friendly service, but it's so rare to actually encounter it, that it is important to laud it.  thank you!  Your service is as helpful and enjoyable this time as it was a year ago, and I hope to have more chance to experience it in the future, viz:

Now, I will want to save up for another.  It's nice to have a choice of ink colours.

Warm regards,
D. M. McCl, MSc., PhD
10 May 2011
Purchased an Italix Original Fountain Pen
 
Hi Peter and team,
 
Just a note to say thank you I have received the Cross Verve today it perfect order.  I am as always very impressed with your service and have now purchased a number of beautiful pens from you over the years.  Your standards are always very high and you create a true customer "wow" factor everytime, a commodity that is becoming so rare in our society today.
 
Again with thanks and with very best regards,
 
Neil D. S
14th April 11
Manston

 

Good morning.

I ordered a Parson's Essential fountain pen on Tuesday, and it arrived on Wednesday morning as scheduled.

I wanted to thank you for your very prompt and efficient service, and also to say that I am amazed at the quality of this pen for the price that you charge.

It is beautifully lacquered and tastefully decorated (enhanced again by your very nice and free engraving of initials), the weight and balance are superb (I write with the cap unposted personally, but it posts securely for anyone to whom that matters), and the nib is smooth and a delight to write with straight out of the box.

This pen puts to shame many of the leading brands at much higher prices for sheer overall build quality and feel, and for me it also surpasses many vintage pens that I have owned. To top all this off, I see that replacement nibs are available at a very reasonable price.

I wish I could say that I will be ordering another pen from you soon, but I am someone who likes to find a quality fountain pen and use it all the time, and this will be with me for a very long time to come! I will, however, recommend this pen to anyone asking for advice about buying a fountain pen.

Best regards,

Mike F

London W1
14th April 11

 

Good evening,


Thank you very much for my wonderful pen and your excellent service. I will use you again when the urge comes to buy again.

Mr M A D M.A.A.I.S.
Canterbury, Kent
7th April 11

 

Hi

Just a quick note to thank you for your speedy service and fantastic pen & pencil set supplied.  I am glad I phoned and asked for your advice.

 I am sure my colleague will love them.

 I will definitely keep your details on file and will pass your website on to friends and colleagues.

Iza W
Yiewsley
23rd March 11

 
Dear Sir,

Thank you for dispatching my fountain pen (a Parson's Essential) so quickly!
It arrived about an hour ago and is already in use, I can't believe the quality of such a cheap pen, it is ridiculously good.  The final thing is, the nib is OK, not as 'medium' as I had feared.
Once again many thanks.

SL
15 March 11

Good Moring Peter,

 Pens arrived by post this morning.  Many thanks for your speedy and efficient service

Graham
8th March 11
 
Good morning
 
I just wanted to drop you a quick note to say that I have received the pen that I ordered yesterday and I am very happy with it and to thank you for your help.
 
Many thanks
 
Lynette
22 Feb 2011
 
I would like to thank you for the excellent and speedy way which you dealt with my query/problem with my Doctor's Pen.

I am very impressed and I will continue to recommend you to friends.

Thank you,
DW
20 Feb 2011

 

Hi Peter
My pen set has arrived today fantastic thank you I will definately recommend your site to my friends.
Regards Kare

13 Jan 11n

Good morning Peter, just a short message to let you know that the pens have arrived safe and well. Thank you for your help and prompt service. We do this every year and you can be reassured we will be using your company in the future.

All the best.

MB
H.R., H&S and Fleet Manager
13 Jan 11
 
I have just received my pen and would like to thank you very much for your excellent service!   The nib is much better now - hopefully my writing will be too!
 
Again, grateful thanks
MJ
11 Jan 11
 
 
Dear Mr Ford and Associates
 
I have just received my Parsons pen ordered only 48 hours ago. I want to take the opportunity to tell you how pleased I am -I had not expected a pen of such quality.  Its weight -the way it writes- the fact that it uses ink from a pot, give the impression of a quality that I didnt expect from a pen of this price. I am delighted !
 
Thank you and a Happy New year to you all !
 M.Salter
1 Jan 11

Just wanted to thank you for sending my nib off so promptly.  I think I ordered it at about 3.30 p.m. on the 23rd and it arrived at 9 a.m. on Christmas Eve!  Best service ever, I should think!

 Kind regards

DN
28 Dec 2010

Hi Peter,

Received the pen. It looks lovely. Thank you very much!

Kind regards,
Lauren

Reading
7th Dec 10

 

Just a quick note to say thank you very much for the speedy delivery of the Schaeffer pen set I ordered yesterday.  It looks lovely, was beautifully wrapped and I am sure will be greatly appreciated by the intended recipient.

 

Regards

CB 

Calne Wilts
7th Dec 10

 

Many thanks for the prompt delivery of the pen sets, we are very pleased with the engraving and gilt plate and am sure our employees will feel the same when presented with them in December as they make a lovely gift.

 With regards

Sue.
***Electric Motors Ltd
Redditch
3rd Oct 10 

 
Hi Peter,
I have just received delivery of the pen I ordered (it came at the right time, but I was out and missed the Postie! so had it re-directed back for next time I was in)
 
Number 1. Excellent little widget you have protecting the nibs :)
 
Number 2: "Parsons" is a delight to write with (regular or italic) and gives very crisp lettering and smoothness! Take another :)
"Parsons" has a wonderful 'old school' heaviness that balances well in the hand, cap mounted or not - makes letter writing less of a chore as the pen's momentum keeps the hand moving - this pen could well end up as my favourite!
Ian
15 Oct 10

 

Dear Sir/Madam,

I wanted to thank you so much for the prompt delivery of my pen order of 2 silver engraved pens with a plaque on the case that you kindly changed to silver from brass – I clearly wasn’t thinking but you knew what would look best and they did. The pens were very well received and will be treasured and I will definitely recommend your company to others.

Thank you again.

All the best,

BR
West London
8th Sept 10

 
 
I have bought fountain pens and bottled ink on three occasions from Mr Pen.  On each occasion, the pens have arrived very quickly and perfect condition.

While other websites and shops sell fountain pens, I have yet to come across the exceptional knowledge and customer service from Mr Ford, the gentleman behind Mr Pen

I have often asked his advice, and on each occasion, his advice has always been 'spot on', even if it is detrimental to a sale.

His attention to customer service also extends to after sale, which I found out only recently when the nib unit of a fountain pen broke by getting stuck in the lid.

I can not recommend Mr Pen enough for purchasing fountain pens and ink, and for repairs

Kind Regards

Sonia
Sent from my iPhone
Sonia Rai
Barrister - Property Team
London
20th August 2010

 
Dear Mr Ford
Thank you for your excellent advice. I am delighted with the Verve pen.
Package arrived next morning as predicted, well wrapped.  I am now
thinking of purchasing a Verve platinum with a fine nib as well.
Best wishes Paul
Romsey, Hants
16th August 10
 
Hi,

I just wanted to give you some really positive feedback on the service I've
had from you.  I placed my order about 11:30am yesterday for a pen and
engraving.  The pen was waiting for me when I got to work this morning and
is absolutely perfect.  The engraving and the presentation box are lovely
so just wanted to say thank you very much and I'll bear you in mind for any
pens I buy in future!

Kind regards

Chloe
Leeds
29th July 2010
 
Dear Peter,
 
I have just received my fountain pen set, as ordered with yourself yesterday. I am absolutely delighted with it, and every aspect of your service. You were extremely helpful with my many questions, and being 'old fashioned' I had many things I wanted to be sure of before ordering!  You provided me with all the answers, and I was able to proceed without hesitation. The fact that all is just as I'd hoped it would be with the pen set, the service and the engraving is excellent, - I will be more than happy to recommend you and use your company again in the future.
 
Many thanks,
A C(Mrs)
29th July 10
 
Dear Sirs,

I received the pen today and it's a wonderful writing instrument (Sigma Style).
I wanted to thank you for including a small converter which is very useful for me as I mainly use bottled inks and all the converters I have are the usual size.

So, again thank you and I wish you all the best !

Dominique Granger
FRANCE
25th June 2010
 
Thank you so much for all your efforts with this order and for letting
me know when it would arrive. The pen (Waterman Carene Amber) arrived
this morning. The nib suits my handwriting perfectly. The colour is just
as you said on the phone, much nicer in reality than in the picture. All
in all, I am very pleased, so much so that I am sure I will have to buy
more pens from you the next time I feel a need for a new one. It has
been a pleasure to do business with such a professional and helpful
company. I have already recommended you. Please feel free to use all or
some of this email as feedback on your website.

Best wishes, Helen
NW London
12 June 2010
 
Dear Mr Ford,
 
Pen arrived today, exactly what we wanted and excellent service.
Many thanks.
EG 
10 June 10

 

Dear Sir,
Thank you very much for the prompt delivery.
I rediscovered the pleasure of using a fountain pen after years of typing everything. I'm using it to make entries in a ship's log and it looks just right.
I liked your web site which strikes a nice balance between olde & e-worlds.
Kind Regards,
Mike H
5th May 10

 

Good morning.

 Many thanks for the prompt, efficient and courteous attention you gave to my order.

 The pen arrived this morning, 18 hours after I placed the order.

 It is perfect for my requirements.

 Kind regards,

 RB
Fife Scotland
7th April 10

 

Peter Ford

The Sigma Sentinal nib arrived today and is working well. Thank you for your prompt help. You have not only provided me with a great pen, your service is exceptional too.  

Thanks again from a very pleased customer 

D G  

PS. I’ve now learnt how to spell ‘nib’
1st April 2010

 

 I would like to thank you for all your help and advice when we spoke 
last Friday, it was much appreciated and I was extremely pleased with 
the Cross Century Pen, which duly arrived the next morning. I just 
hope that my wife's Godson appreciates what a super pen it is
I have to say that the standard of your help and customer service is 
something that is sadly becoming all to scarce in this day and age.
Many thanks again.
Regards,
J B
Northants
14th March 10

 

I received my pen today. It is perfect.

Thank you very kindly for your prompt and curteous delivery and for  the engraving of my initials in the cap
Nick
On Mar 5, 2010, at 4:19 AM USA

 

 

Hello
 
Just want to say thank you very much for my delivery this morning. The items are lovely and the service and delivery was very efficient.
 
Thank you again
 
SG
Stockton on Tees
10th Feb 10

 

Dear Mr. Ford,
Just a word to thank you for sending the ink converter for the Cross 
Century pen, which has just arrived.  It's always nice to hear from a 
happy customer - so I thought you might like to know that I am as 
delighted with the pen as  with your impeccable service.
With best wishes for the new year.
HM
5th Jan 10

 

Dear Sir,

 

A week ago I telephoned your office as I needed some advice about purchasing three pens as gifts.

I wished to purchase these pens on behalf of my colleagues in the County of Durham Registration Service and the gentleman I spoke to was very polite and courteous and extremely knowledgeable on the subject of fountain pens! I took his advice and am pleased to say that the pens arrived at my home within forty-eight hours of my order being placed, in a parcel which was well packaged.

I am absolutely delighted with the pens and the engraved plate just sets them off a treat! They are to be presented to our colleagues next week and I am sure they will be thrilled to receive them.

I would like to express my thanks and appreciation for all of the help and advice given to me. I had never visited your website previously and would like to say what an excellent site it is. I found the pages very easy to navigate and the information given, as well as the added bonus of photographs, was very clear and precise. When I telephoned I was addressed in a very professional manner by someone who knew his job inside out.

I can honestly say that I would have no hesitation in recommending Mr. Pen to anyone who wishes to purchase from an excellent Company who gives a first class customer service.

 

Kindest Regards, 

Principal Registration Officer

Training and Development

Durham
5th Jan 10

 
Hi there Peter,
 
That sounds Fantastic, thank you, I look forward to receiving it!! I knew you were the people to come to, after the Amazing pen that you supplied and engraved for me for my mum last christmas you were the only people that came to mind!!
 
Merry Christmas!
 
Thank you and kind regards!
A 24th Dec 09
 
Dear Mr Ford
 
Just to say thank you as the pen has arrived - its wonderful.
 Merry Christmas to you and yours and thank you once more
 
Regards 
S. S
France
7th Dec 09

 

Dear Peter,

My Italix Pocketo has just arrived. I am very impressed by your speedy service, thank you.

The pen is lovely - just what I hoped for. I'll be back.

Kind regards
RK
3rd Nov 09

 

Many thanks for pen received today - another excellent product from the old reliable stable.
Kind regards,
PL
Dublin
22 Sept 09

 

Hi,

 

Thank you for all your help and guidance the other day when I purchased the above pen.  

An excellent recommendation, and a striking pen. It is rare to find both outstanding service and value for money within the same establishment these days.

 

Best Regards

Paul P
5th Sept 09

 

Dear Peter,

 

Following our conversation of yesterday, I just wanted to drop you a line to say a very big thank you for your excellent customer service, very fast delivery and all of your advice.

 

I received the pen this morning, beautifully packaged and I am thrilled with it. The nib choice was perfect for me, following your helpful email, and the pen is extremely comfortable in the hand, well balanced and writes so smoothly with even ink flow. All this, and a huge reduction in price. What more could I ask for? Amazing! I haven’t had a ‘Cross’ pen before, but would certainly recommend this lovely writing instrument to others. The materials used and build quality are excellent.

 

Do you have somewhere on your website where customers can leave their comments?

 

In future, when I am looking for pens and/or other writing supplies, I shall order from you.

 

Again, many thanks and best wishes,

 

J B
Cornwall
27th Aug 09

 

Dear Peter and Team,

I have received the Cross Verve Platinum pen this morning, excellent delivery performance as I have come to expect from your selves.  I am extremely pleased and I echo your statement about it being "probably the smoothest fountain pen I have ever used".  Thank you again for a great customer experience from answering my questions through to prompt next day delivery.  I will be making use of your services again in the future.

Thank you again from a very satisfied customer.

With very best regards,

Neil
Ramsgate, Kent
26th Aug 09

 

Hi there,

We received our order this morning & are absolutely delighted with the fountain pens! I’m sure our directors will love their gifts, so thank you very much for all your help & the speedy delivery.

 

Kind Regards,

Sam
Glasgow
26 June 09

 

(Studio K Solar Fountain Pen)
Just to say thank you for such prompt service - and the pen writes 
perfectly, too.

best wishes
sarah
Royston
14 June 09

 

Pens have just arrived and they look great – fantastic service.  Thanks for being incredibly prompt – I am very impressed.

J T
Harpenden
10 June 09

 

I want to thank you for my order, which arrived yesterday and is more than satisfactory.  I am particularly taken with the Havanna and grateful for the nib choices for the Italix.  Thanks also for the very elegant engraving.

 

Ms J A W

SW London
2 June 09

 
Peter,
 
My order arrived today, and I just wanted to tell you how pleased I am with it. The presentation, engraving, and the pen itself are all exactly as I had hoped they would be. And it arrived the day after it was ordered as promised, which can sadly be a rare thing these days.
 
Thank you for a top rate service. The recipient is graduating from Canada's Royal Military College on Thursday, and is a budding writer. I know she will be as thrilled as I am with the excellent job you've done.
 
Regards,
 
I H
Cheltenham
8th May 09
 
Peter,just a quick message to let you know the pen arrived safely It is brilliant my endless search for the perfect calligraphy pen is finally over.Great design good balance and above all perfect nibs Goodby parker waterman and pelican, hello italix.
 
Thanks for your help,you certainly know your pens
 
Beat wishes and regards
A H
1st May 09

 

Hi Peter
Many thanks for the fantastic level of service. Order placed 3pm yesterday, received pen before 9am today.
The extra delivery instructions were precise and clearly marked on the package.
The pen is beautiful and so heavy. I want one myself, now. My son will be really delighted.
Once again, many thanks. It was an absolute pleasure doing business with you.
Kind Rgds
David B
London
5th February 2009 

 
 
Thank you very much indeed for such quick service.  The pen arrived safely
this morning and looks good.

JW
30 Jan 09
 
I've received the pen I've bought.
Thank you very much, the dispatch was fast and perfect, the pen is the best of my guess.
Great!!!
Kind regards

Edoardo Monfrinotti
Cameri Italy
25th january 09
 
Dear Sir/Madam,

Many thanks for you excellent service, my order arrived this morning 
just two days after ordering during a holiday period.

Regards,
MD
3 Jan 09
 
Dear Mr. Ford,
                  Many thanks for pens received this afternoon - that was a very fast service and they are excellent as are the Diamine inks of which I will be ordering other colours. The Imperial Purple is a beautiful shade and all the inks flow very well in the Italix pens. Please feel free to use this in any advertising or on your website.
Best wishes for 2009.
Kind regards,
Philip Lawton
Dublin
31 December 08
 
Good Morning,
 
I just wish to thank you for the Sheaffer Fountain pen I purchased from yourselves just before Christmas, it was a gift for my mum, hence the engraving that you did for me, but its the most beautiful present I have seen for some time!! I just felt that you should know how happy we are with the quality of the pen and the engraving! The whole service you offer - the pen, the engraving and delivery, is absolutely second to none and I just wanted to thank you!! I have already been asked by everyone who has seen the pen where it was from, so I have referred them all to yourselves!! Thank you!
 
Thank you, very kind regards and Merry Christmas!!
 
A M
Uxbridge
29th Dec 08

 

Just a quick message to let you know that the ‘gold’ pen arrived safely and writes beautifully.

 Many thanks

 Have a good Christmas and best wishes for 2009 

Mrs B

24th Dec 08

 

many thanks for pens received this morning. They are excellent and i will be ordering more in the new year. Every best wish for Christmas and 2009.
Philip L

24th Dec 08


Hi Peter

Just wanted to say: Thanks for the excellent service.

The pen arrived today!

Thanks again
Mike

The Republic of Ireland
17th December 2008

Mr Pen,

What a superb service. Thank you for a very informative website and excellent delivery of great products.

Regards, 
TU
Coventry
12 Oct 08

 
Dear Mr Ford,
 
I would like to thank you for the excellent service that I have received from you.  All the goods were received the next day and in such perfect condition.  All the fountain pens that I bought (as well as the ink) were beautiful, and the glass pens were exquisite.
 
I would also like to thank you for your sincere assistance, which in this age, seems so rare.  I will wholeheartedly recommend your services to all friends, colleagues and acquaintances
 
It has been a pleasure doing business with you.
 
Best Regards
 
SR
Barrister
London
17th Sept 08
 
ps.  i would also like to thank you for your kind consideration in sending the sheaffer ink.  It was very thoughtful of you.
 
pps.  if you wish to use any or part of this email for a testimonial, please do not hesitate in doing so.
 

Just a short note to say thanks for the excellent service & product (order ****)
The Gift box & engraved plate as well as the engraving on the Pen makes for a great personal touch. My daughter was very pleased with the Gift as a well done for successfully passing her GCSE's & moving into 6th form education

Again Thanks & Regards  
SD
Lowestoft
25th August 08

 
I called yesterday to ask your advice and to purchase a present for a relative.  I just wanted to tell you the level of customer service you provided was wonderful.  The goods arrived at 7.45am today (less than 24 hours after placing the order) and are absolutely perfect.
 
I will certainly use your company again and recommend you to friends and family.
 
Many thanks again for your sound advise and excellent customer service.
 
Kind regards
 JL
Leeds
23rd July 08
 
Just letting you know the italic nibs arrived today, and I have surprised myself by preferring the fine one.  When buying the pen I chose a broad nib, as this is what I remember using years ago, however, I must tell you I am very pleased with the pen, and I know I will enjoy using it.
 
SD
4th July 08
 
 
Thanks for such quick delivery the pen set is great my dad will love them.
 
Emma.x
28th May 08
 
Thank you my pen order arrived this morning as you said and its great.
 
Your contact and delivery service have been excellent and very easy to deal with. I am also very pleased with the slightly different style pen with the Gold edging, it looks fab.
 
Many thanks
 
Maxine
20th May 08
 
Dear Mr Pen
 
We have just received our pen today - and its fabulous, just what we wanted.
Many thanks for your excellent service and fast delivery!
I'm sure we will back with more orders.
Thank you!
 
HT
30 April 08
Milton Keynes

 

Hello
Just a quick note to thank you for the pen!! My husband was blown away!!
The parcel arrived  promptly on Tuesday (as specified by your web site). Brilliant!
Kind regards
Jennifer

10th April 08

 

Hand written letter:

I would like to say thank you very much for sorting out my Cross pen a couple of weeks ago. It writes brilliantly again and I would like to say I was very impressed by the customer service.

I would definetly recommend you to all my friends and family and will surely be buying my next pen from your website again.

Thanks again

Dr. AS
Edinburgh

23rd Feb 08

 

Hello Mr Pen People

 Just a note to say how thrilled we are with the pen we received today (and the engraved bit’s great too) … it’s a present for our lovely boss from us, her small team of D*****  ladies (for her 50th) and we are all chuffed to bits with it - she’ll love it!

 So thanks for great service and products, from the D****** girls.

 Best Regards
J W-S
12 Feb 08

 
Hello Peter
 
Just to let you know that the medium nib has just been delivered.
 
Outstanding customer service and thank you once again for your very kind gesture.
 
Kind regards
Ray
16 Jan 08

 

Absolutely fantastic service. Ordered yesterday, here today! Not often is such good service available, Will definitely remember this
JW

11 Jan 08

 

The pen we sent this customer had a scratch.

Dear Mr Ford,

 I just wanted to say thank you for the superb service I’ve received from you. The new pen was safely received last week and it is in perfect condition, I very much appreciate the replacement. I will of course be recommending your services to anyone I know who’s in the market for a new pen!

 Best wishes and thank you again,

 J H

6 Jan 08

 
Hi
 
It's J M
 
Just a quick e mail to thank you for your time yesterday in selecting the Parker Sonnet Verdigras.
 
Excellent choice, delivery and service.(scarce commodities in this day and age!)
 
Will both recommend & use you again
 
Once again many thanks
 
4th Jan 08

 

Dear Mr Ford,
 
firstly, thank you for your prompt and very kind service. I have received the pen and it is beautiful. My partner will be exceptionally pleased - thank you. It was an absolute pleasure doing business with you; I would have no hesitation in recommending you and indeed have already done so. Please feel free to paraphrase this as a testimonial on your website.
 
Further to this, would you be kind enough to confirm whether there is any particular type of ink you recommend and where we can purchase the cartridges for it when travelling? I should have asked at the time but I was so excited about the pen, I forgot.
 
Many thanks and very best wishes,
AF
Eastleigh.

30th Nov 07

 

This is to inform you that I received the pen today.  I very much
appreciate your personal attention and your quick responses, from my
first inquiry to my most recent email.  Thank you again for your help.
Sincerely,
S T
Canada

30th Nov 07

 

Just to confirm safe receipt of the Waterman Carene pen with plaque – we’re very pleased with it.

 Thanks again for a really good service.

 Best wishes

Debbie 23rd Nov 07

 
Dear Mr Pen, your parcel arrived this morning about ten thirty, and I
wouuld like to express my thanks for your prompt service and the
comfortable manner in which my order was dealt with on Sunday morning
last, who ever it was that spoke to me via the telephone could not have
been more helpful and obliging, of course I have not opened the parcels,(
they are gifts for two young friends) but if the contents are halfway as
good as the service that provided them you will have a very satisfied
customer, with grateful thanks and very best wishes.
 
CRB 
Rochester Kent
23rd Oct 07
 
I would like to thank you for your very efficient service when i recently
ordered a Parker Sonnet fountain pen as a retirement present. It was very
much admired and greatly appreciated by the recipient.  Your service was
exceptional and you will certainly be highly recommended. Thank you very
much.
JE
28th Sept 07
 
Letter received 24th of Sept 07:
 
The Parker pen I ordered yesterday arrived safely this morning and fully meets my expectations. I am sure my son for whom it is intended as a gift will be very pleased with it. I am most grateful for the prompt and efficient way in which you dealt with my order.
 
Yours sincerely
J.M.
Swindon
 
 
Thank you for the speedy and efficient service. Pen ordered on Friday afternoon, and delivered 8:30 Saturday morning.Wow.
 
AB
24th Sept 07
 
Dear Peter

Many thanks for the new stuff, which I got today. I'm much happier 
with the Parker.

Thanks very much for your excellent service, your patient attention 
to detail was much appreciated. I will recommend your website to all 
my friends.

Kind Regards
KA
7th Aug 07
 
Hi Peter
 
I received my order yesterday - thank you very much.  We are delighted with our pens.
 
Regards
 
J B (Mrs)
1st August 07
 
 
Hi.
I spoke to yesterday on the phone about how pleased I am with the pen and
the service you provided. I would now like to put it 'in writing' for you to
use as a testamonial.
My colleagues are also thrilled with it. The recipient will be delighted
which is the most important thing!
Best wishes from Sue Smith
ps We will most definitely be recommending you to others
 
19th July 07
 
 
I've just taken delivery of two Sheaffer pens and filled in this weekend's marriage registers. The pens are superb - it's been a long time since I completed the task so swiftly, neatly and without inky fingers.
 
Thanks very much for an excellent quality service and for your splendid advice.
 
RT
Priest-in-Charge
Holy Trinity Church
& satisfied customer!
3rd july 07

 

Thanks. All received. very efficient service. Will bear you in mind for the next Barmitzvah I don't want to go to but need a nice present for.......
 
H
11 June 07
 
Hi Peter
I just wanted to thank you very much for such excellent service.  The pens arrived this morning and look fabulous!

CA
PA to Diretor of Human Resources
7th June 07

 

Hello

Just to say thank you very much for your excellent service – pen ordered last Thursday, arrived Friday!

Most impressive.   It is a lovely pen (everyone in the office will know it is mine!) and writes beautifully, reminding me how old and battered my old one was!  

Thanks very much
CM
29 May 07

 

Just a quick note of thank you, my wife has just telephoned from Scotland to say how wonderful the pen is and what a pleasant surprise to receive it– thanks for helping to make her day.

Regards

IS

Just a quick note to say thanks for the great service.Pen arrived today as promised and my other half was thrilled with it.
People are always quick to complain and slow to say thank you.
I am not sure if and when i will be in the market for more pens but if i know anyone who is i will send them your way.
Thanks again
Neil 12 May 07

 
Dear Mr Ford
 
I have just received my order this morning and an delighted with the products and the quick delivery.
 
Thank you
 
Kirstine 19th April 07

When I lived in the UK I found your service excellent. As I'm now in Australia, I still wish to use your company.
Regards,
Donald MacIntyre.

Dear Mr Ford,

Thanks once again for replacing the Parker Sonnet that I originally
ordered from you with a Pelikan pen with double broad nib.  My wife is
very happy with the Pelikan and is happy with the width of the nib.

Thanks for all your help and patience, it is very much appreciated.

Regards,
P R
1st Jan 07

Many thanks for the prompt service in supplying this order. The cartridges arrived today. If I am aware of any friend or colleague looking for similar products, I will be more than happy to recommend your company.

MH
9th Jan 07

The new nib is working well thank you and the faulty one on its way back to you.

I would like to thank you for such an excellent service, the whole family have been truly impressed by the prompt responses and delivery and will be telling everyone about Mr Pen!

I can't believe how lucky I was finding such a good company on google listings.

Well done and thanks again.

A A
29 Dec 06

Wow... Can I just say what a fantastic service you provide... I have book marked your web page and will be telling everyone about you. Thanks
 
HG
15th Dec 06

Dear Mr Pen

Can I just say a big thank you for your superb service.  Yesterday afternoon I placed an order on your website for an engraved pen and pencil set.  This morning the set was delivered.  I am totally amazed I thought like most other companies I would have to wait 7 - 10 days.

Once again, thank you for your fast service and delivery.

Regards
TR
17th Nov 06

Dear Mr Ford

I would like to thank you very much for supplying me with ink cartriges and a nib for my Sheaffer ink pen. I would like to point out that I found you to be polite and efficient. I will most definitely be placing my future orders with your company as I have in the past. Thank you once again.

AMT
West Yorkshire
15th Nov 06
(Hand written letter)

Hi there


I have ordered pens from you quite a few times now and have been very impressed with your service but yesterday you excelled yourself!  I placed my order at 1.30pm yesterday and received it today complete with engraving on the pen and the plate.  Incidentally, the free plate is a great touch.

I have just tried to leave a review on Trustpilot but it wouldn't accept my order number for some reason.

Anyway, many thanks for a truly first class service.

Best regards,
Audrey Reece 
Payroll & HR Officer
15th Nov 11

Just emailing to say thankyou for an exellent service. The pen arrived beautifully gift wrapped and i am sure my partner will be delighted when he receives it. I would certainly recommend MrPen to others looking for a highly knowledgable and efficient company. Many thanks again.

BS
14th Nov 06

I ordered a pen at 3.39 yesterday, and was astonished to have it delivered at 9.00 this morning. The pen was beautiful, and I was amazed at how quickly you had managed to have it delivered.  Thank you so much for doing such a great job.

Yours sincerely
C H
Hampshire
11th Nov 06

 
I am writing to express my thanks for your prompt and efficient delivery of my order.  Ordered yesterday aftermoon  and delivered this morning - excellent.  Would happily use you again and recommend you to friends.
 
Many thanks
 
ES
 
Spoke to you on phone earlier today re: 'modern'  fountain pen for 21st birthday present. Offered two choices - thank heavens it was only two! Very torn between your suggestions; both suitable and so right. After much dithering, have ordered the 'Plasma' simply because has convertible filling system. Hope the choice was the right one!
Valued your advice so much. Could not have discovered these two pens without your extensive knowledge of options available. Am also happy that my £30-£50 price bracket was not treated with disdain for this special present. (Not a lottery winner yet you know!)
I am sure both I and my son (on November 27th!) will be delighted with this pen. Again, thankyou.
 
VJ
North Yorkshire
19th Oct 06
 
I'm writing to thank you for the courteous service and as promised the pens arrived when you said they would. I was originally keeping one and giving one away as a present but can't decide which one to keep as both are beautiful pens. I may need to keep both.
 
Thanks again,
 
Donald
Scotland
29th Sept 06
 
Good morning Mr. Ford,
Thank you for the time and courteous advice yesterday on choice of suitable pen for my daughter-in-law's birthday.
It arrived this morning at 9.10am duly gift wrapped.
Many thanks,
Regards,
DC----Scotland
7th Sept 06
 
Alison's birthday today and she is absolutely delighted with her pen. I would like to thank you for your time and great service.
Allan.
3rd Sept 06
 

From an article by Oliver Kamm
13th November 2006
http://oliverkamm.typepad.com/blog/2006/11/on_pens.html

"Pens aren't luxury items. What matters is what you do with them. The casing is therefore of trivial significance compared with the nib. Because the most legible and attractive writing is based on the italic script, the best nib to use is one that has a stubbed point (so the handwriting alternates with thick and thin lines across the page). Inevitably - because the weight goes on the right of the nib (if you're a right-hander) - the stub wears down on one side within a few months, whereupon you either need to cut the nib again further up or you have to replace it. This is true however expensive the pen, and however precious the metal that the casing is made out of.

Rather than buy Bulgari, it's better to go for a manufacture of pen where the nib - or the entire nib unit - can be replaced inexpensively and regularly. I have no commercial interest in this company, but I can recommend one retailer that was so concerned at the lack of this type of pen on the market that it launched its own. The company is called Mr Pen, and if you go to the menu on the left of its home page and click on 'Italix' you'll arrive at its own brand of italic pen with separate nibs. The pen is around £50 and separate nibs are a fiver each. This is the only pen that I own, of any type. You need no other, and indeed any other type of pen is liable to do your communications more harm than good.

Pens aren't luxury items. What matters is what you do with them. The casing is therefore of trivial significance compared with the nib. Because the most legible and attractive writing is based on the italic script, the best nib to use is one that has a stubbed point (so the handwriting alternates with thick and thin lines across the page). Inevitably - because the weight goes on the right of the nib (if you're a right-hander) - the stub wears down on one side within a few months, whereupon you either need to cut the nib again further up or you have to replace it. This is true however expensive the pen, and however precious the metal that the casing is made out of.

Rather than buy Bulgari, it's better to go for a manufacture of pen where the nib - or the entire nib unit - can be replaced inexpensively and regularly. I have no commercial interest in this company, but I can recommend one retailer that was so concerned at the lack of this type of pen on the market that it launched its own. The company is called Mr Pen, and if you go to the menu on the left of its home page and click on 'Italix' you'll arrive at its own brand of italic pen with separate nibs. The pen is around £50 and separate nibs are a fiver each. This is the only pen that I own, of any type. You need no other, and indeed any other type of pen is liable to do your communications more harm than good. "

 
Hi,

  I just wanted to email and say thanks for the excellent product. It 
arrived on the Wednesday (as stated) and it got an excellent reaction 
("Thankyou for the presents they are ace, i absolutely adore the pen 
its the lushest ive ever seen. I must confess i nearly had a baby 
lol!!!!" - taken from an email thanking me for the pen).
  I'm definitely considering ordering another pen, for myself this 
time, as both your web-site and customer service was fantastic.
Nothing short of excellent in my opinion. I'll be recommending you to 
anyone who wishes to buy a quality product.

  Many thanks.

A.M.
 
I just wanted to let you know that I am delighted with my Italix pen which arrived safely today.  So much so that I am going to order another.
 
With thanks
 
E W
New Abbey
Dumfries
22nd Aug 06 

Dear Peter,

It was a pleasure talking to you yesterday, and I just wanted to write you a swift note to thank you for your superb customer service, as the pen arrived as ordered about 30 mins ago! The pen is exactly as described. It is a rarity nowadays to find an organisation that actually does as described with such efficiency. Be assured I will be recommending your services to anyone in need of a pen!

Thanks again!

Regards

N. T.
Operations Excellence Director
19th July 2006

 
Hi

I have just received the Cross pen set I purchased for my fathers birthday.
It is absolutely beautiful!  It also looks great in the presentation box.

Thanks for all your help and advice!

PK
Liverpool
30th June 06
 
Hi Peter
 
Just a note to say that the pen arrived on Saturday am as you said....I am delighted with it and thanks for the blue refill....in short excellent service
thanks again
 
JHR
3rd June 06
 
Dear Peter
Safely received my pen this morning. I am absolutely delighted to have
it back working once more, many thanks for your efforts on my behalf.
best regards
G S
9th May 06
 
This morning I received the pen that I ordered yesterday and I wanted
to say many thanks for such an amazingly efficient service.  The pen is
for my niece's 18th birthday so I am absolutely delighted that it
arrived in time.
Many thanks again
R H C
28 April 06

Mr Pen, Thank you for the excellent service and superb pen.
I will visit against to buy some new ink colours in the near future.

 My Best
Z C
26 April 06

 
Hello Mr Pen,
 
What joy arrived at 7.55am today.  It is easily the best and the most expensive pen I have ever bought and I am VERY pleased with it.  Wish I had met you when I lived in Harrow many moons ago - come to think of it, you might not have been there all that time ago.(70s).
 
The ink bottle had come adrift from its packing but no damage was done and the pen is EVERYTHING I could have wished.  The last time I had a proper pen was in the 1940's.
 
MANY thanks
 
John
7th April 06
 
Would just like to congratulate you on excellent service... received A1 order in under 24 hours!!  Thank you.
 
V. G. (Very satisfied customer!)
15th March 06
 
 
Many thanks! The pens and cartridges arrived this
morning. What swift and efficient service.
AFfW
 
Dear Mr Pen
 
Thank you for the extremely prompt delivery. Am very pleased with the items sent too and the brass plate was spot on. Was a little worried due to close proximity of son's graduation date. Would certainly reccommend you.
 
Yours Sincerely
 
P M C 1 March 06
 
Peter,
 
The pen I ordered from you last week arrived safe and sound this morning and I would just like to drop you a line thanking you for the wonderful service you provided and the absolute top quality goods you've managed to get for me.
 
I'm totally impressed with the pen and your company.
 
Best regards
 
D McA - Edinburgh
25 Feb 06
 
A letter from a customer:
 
Dear Mr Ford
Please find enclosed a medium nib. I have decided to stay with the broad, now that I have had the opportunity to try them both. I must thank you for the complimentary Sheaffer Ink and again for the exemplary service. I will certainly be using your company again in the future.
 
CB 23rd Feb 06
 
Thanks for such a great service. This is exceptional and I concur with another customer's comments that some of the big business websites should learn from you.
 
Quick delivery, job done as specified. You are highly recommended. You bet your site is among my favorites.
 
Thank you
R.A.
2nd Feb 06
 
 
Dear Mr. Ford,
 
I am delighted to inform you that my Sheaffer pen and refills arrived safely today, Tuesday 31st.
 
I have been impressed with your handling of my order right from the beginning and will have no hesitation in recommending you to my colleagues and friends.
 
Best regards
 
TT
31st Jan 06
 
 
Excellent service and product - many thanks - will be back to get more in the future.
 
Regards
Henry
24th Jan 06
 
Just a quick email to thank you for the excellent service, I was immensely pleased with the pen and the engraving work also the speed of delivery, and I can say I will recommend you to anyone that is interested in purchasing a new pen.
 
Mr T P
29 Dec 05
 
Hi
 
Just wanted to say how delighted and impressed I was with the purchase I made from your website.  The speed of delivery was amazing and the whole process was a dream.
 
Many other online retailers could learn a lot from you.
 
Merry Christmas to you all.
 
Thanks again
MW
19th dec 05
 
The pen arrived safely and in a beautiful presentation case, I have purchased this pen as a birthday present so I have my fingers crossed that it will be well received.
 
Thank you for your prompt service once again, it is always very re-assuring when purchasing items from yourself to know that the delivery will be prompt and the quality to the highest of levels.
 
Thank you,
 
N. D. S
12/12/05
 
Peter
 
I received the Italix PA pen today Monday morning after ordering late on the previous Friday.
 
I can honestly say the quality is excellent for such a reasonably priced pen.
 
I use ink pens and dipping pens for my artwork and after seeing the quality of this pen I have been inspired to order a fountain pen for myself for everyday use in the near future.
 
Once again many thanks and look forward to dealing with you in the near future.
 
Best regards
 
Bill Ritson
12/12/05

 

 


I would just like to e-mail you in expressing my thanks on the service you provide.

I have just taken delivery of an order i placed only yesterday and I have the order with me now.

thankyou so very much

Sue
18th Nov 05


Hi,

Just a quick note to say thank you for the excellent service on my recent order. I ordered an engraved pen set with a date and was heavily impressed with the thought behind a phone call from you to check the date was correct. It is extra details like that which really make the difference and I can say I look forward to buying from you again.

 

Thanks,

CP
4th August 05

A postcard Received after Cross Townsend Herringbone Fountain Pen was delivered to the customer.

Dear Mr Ford

Thankyou for your delivery of this fine writing instrument. It does write very nicely and I am very chuffed at the regimental (well not quite dark enough but pretty close) ink.

Thank you also for the complimentary ink. The pen is truly good quality, less obvious than sterling silver pen and should serve for many years and many letters to come.

Major M.R
Catterick
12th July 05

Hi Peter

Received my pen on Friday and have to comment on how pleased I am with it – your service, the packaging – everything excellent. I’ll recommend you to anyone.

Regards

Jen
11 July 05

Hi Peter

My order arrived today and I wanted to pass on my thanks for your excellent customer service – I’m delighted with my pens!

Kind regards, Paula 6th July 05

Thank you for sending me the Conway Stewart fountain pen ---- it is superb!!!   I was very impressedc with your astounding efficiency------ I have never had such excellent service.  I look forward to remaining a  loyal customer for many years  
Yours J B
11th June 05

Thank you very much for getting to me the Cross Verve Selenium Pen with
engraving, it's just perfect and the timing really was better than
expected.

Again, I appreciate your efforts.

Kind regards

Christina
10th June 05

I ordered this lovely ball point on Fri 27 May and the postman was at my door to deliver it on Sat morning at 10am. I am delighted with the pen, with your expert packaging and with your super fast service – I wish I had ordered more!

I hope to do business with you again in the future.

Ms RL
Londonderry
30th May 05

Hi Peter

Just a quick note to say thanks for turning around our order so quickly
and efficiently. The pens arrived today and I'm very pleased with them.

Regards

John

Dear Peter,

                I would like to thank you for your constructive advice about my choice of pen which was clearly borne of an in depth knowledge and love of fine writing instruments as well as a personal insight into the hearts and minds of those who share this passion. Rare indeed are these attributes of which you can be justifiably proud. Having completed the transaction over the telephone just yesterday, I was amazed to receive my perfectly engraved pen today. With such a high level of service provision, your business deserves to flourish. The Cross Verve is a superb fountain pen, enhanced by the vivid colours of the diamine ink. Thank you.

Dr. H.W.O
27 April 05

 
I've just recevied the Sheaffer converter from Mr Pen - many thanks, I've been looking high and low for one; I thought I needed to order one from the US. But you supplied the goods.
 
Many thanks,
 
RS 7 April 05

The order of 4 pens arrived today, all beautifully inscribed.  Thank you
very much for your help in this, the magnificent service and the free
upgrade to a more expensive pen - once again I am delighted by the way I
have been dealt with.

I shall of course continue to use your service and also will have no
hesitation in recommending you to friends and colleagues.

Thank you very much again,

David S.
31 March 05

Hello Peter,
      I'm just dropping you a few lines to say a very big "Thank You" for
the pens that arrived on Friday. After the recent loss of my old faithful
Sheaffer fountain pen that was bought by my parents when I was at school (a
long long time ago !!) it's an absolute pleasure to be able to write with
an instrument that flows smoothly across the paper again. I've tried a
couple of other "quality" pens but none can compare to the Sheaffer.
      Your excellent service and friendly approach (and not forgetting of
course your knowledge of writing instruments) is so very refreshing these
days. I will definitely be doing business with you again and will recommend
you to my friends and family.

Many Thanks & Best Regards, Paul
15th March 05

To Peter Ford and all at Mr Pen,

I am delighted to say that my “Churchill” arrived at 08:40 on Saturday the 12th March, in pristine condition.  Your customer care is exceptional, and I thank you for swift response in dealing with the issues I had.  You have secured me as a future customer of “Mr Pen”, it is so refreshing in this disposable age to know that there are still some companies out there that will go the extra mile to ensure that their customers are delighted.

Yours sincerely, Neil S - Gloucestershire

 
I just recieved my pen, and it's gorgeous.  Love it, and I hope my
boyfriend will too.

-Caity
USA 
 
 
Thank you so much for your excellent service; my pen, which arrived safely in Italy on Tuesday is exactly as I'd hoped & so well packed too.
Kind Regards Judith
3 Jan 05
 
Dear Sir,
I would like to say thank you for your amazing, speedy service. The
pens arrived today and I am really pleased by both of the quality of
your goods and service. I have received a very good recommendation to
know your online-shop. I  will surely order again.
Best regards,
(Ms) QB (Budapest)
2nd Jan 05
 
Dear Mr. Ford,
 
I recently placed an order with you for several packs of Shaeffer ink cartridges. Again, I am amazed by your prompt and efficient service. The cartridges arrived the day after I ordered them. I am so happy!
 
Best wishes,
 
C.S.
 
Mr Ford,
Parcel safely received today, what excellent service. The grey ink is quite thrilling. Many thanks for the convertor, I look forward to using my old friend again.
Regards and thanks,
P.T.
 
Dear Sirs,
 
I have recently placed an order through your internet shop for a 'Cross' pen for delivery to Malta for my cousins 18th birthday.
 
I am pleased to advise that I have received an email from my Aunty to let me know that the parcel has arrive today (less than 1 week!) and in plenty of time for my cousins birthday.
 
Thank you for your very efficient service.  At this moment in time, I can only assume that the contents of the package are correct!, however, I am very confident that all is well as I have been very impressed with everything about my dealings with you.
 
I will most certainly recommend your company to my family and friends and with such good service you deserve to be successful.
 
Yours faithfully,
A.R.
18th Jan 05

Just to let you know my wonderful Brilliant Red ink arrived this morning -
thank you for the VERY SPEEDY service...

I plan to order lots more of the vibrant colours...

Many thanks

LJ

Hi,
I recently ordered a replacement nib for a Cross pen from you.

I just wanted to thank you for a fast and efficient service. I wish all
internet sellers were as courteous and efficient
as yourselves.

Many thanks.

James M
17 Nov 04

Hi there,

I just wanted to say how pleased I have been with the service provided by ‘Mr Pen’.

My order was pretty late notice but the deliver was right on time and the pen was superb, a perfect 30th present for a close friend.

Many thanks for your help, I shall be recommending your services to all J

Kind regards

Emma
12 Nov 04

 
Peter,
 
I would just like to say that I have received the pens this morning and complement you on this exceptional and speedy service. The pens are excellent as is the engraving. It is very refreshing in this day and age to deal with a business that is so customer focused.
 
Thank you very much, I will have no hesitation in using you for further purchases and recommending you to others.
 
Regards
 
Paul
28th Oct 04
 
I'd just like to take the opportunity to say that the delivery was incredibly efficient, arriving the day after the order.  I was most impressed, and it is exactly what I was looking for as my daughter has the same kit and I have had some difficulty tracking it down, as promised to two of her friends. Thank you very much.
 
Yours sincerely C H
London W14
 
 8th Sept 04

Hello
Goods arrived this morning in perfect condition. Thanks for the excellent service
Prof, DH.  Dundee

15th Aug 04
Hi there
Just a note to thank you for the superfast response to my order for Cross ION refills.
They arrived first post the next day
Thanks
T W of Camberley
 
Dear Mr Ford
Just a note to say that the order of inks (plus the inkwell you included) arrived safely this morning at 6.45 am. I had a very enjoyable breakfast unwrapping the parcels and looking at all the inks, and working out which of my pens to use with the different colours!
Thank you for your excellent service.
Best wishes
Ms JD of Derbyshire
 
 
 
29th June 04
 
Thank you for your excellent service. The pen I ordered over the weekend
was there when I came home from work today (Monday).

M P-J of Bridgend
 
 
Dear Mr Ford,
 
I wanted to thank you very much indeed for the superb service you provided to me in the purchase of a Cross fountain pen.  I bought this, through your website, as a present for a friend who was leaving the Army after 35 years service (which coincided with his fifty fifth birthday).  You very kindly arranged for the pen to be inscribed, gift wrapped, included a card and dispatched all with the minimum of fuss.  It arrived on the day required and proved the ideal present.
 
I would have no hesitation in using your services again and would recommend them to friends and colleagues.  I am more than happy for you to use this endorsement should you wish to do so.
 
Again, thank you very much for the superb service you provided to me,
 
Yours sincerely,
 
D W SOMERVILLE MBE
Lieutenant Colonel
R Signals
 
I just wanted to say thank you for the extremely prompt and friendly service that you provided.  The fountain pen gift set I ordered for my husband's birthday arrived the next day and he is very pleased with it.  Thanks again for the excellent service.
S G

Just a quick note to say thanks for the advice you gave me over the phone regarding a replacement nib for my Cross fountain pen.

You have saved me £65!  What's most impressive is the unbiased advice given which had your customer/potential customer's interests at heart.

PS - I retrieved the nib from the waste pipe - bought some Cross cartridges and now have a perfectly working pen.

Thanks again


M B

5th Oct 03 Written in copperplate handwriting:

Dear Peter

Thank you for recommending the Sigma fountain pen to me. It is first class quality and the nib is suitable for all kinds of handwriting styles. It has been some years since I have written with a pen of this quality, so I am a bit out of practise.

Yours Truly

G.B. of Harlow

19th Aug 03

I just wanted to say thank you for such a speedy delivery of the watch I ordered yesterday. The engraving looks lovely and I am very pleased with it.

Thanks very much
C.P.

 
 
25 July 03
 
Package arrived safely this morning.
 
Thanks very much for the excellent service.
 
M. D.
Mr Ford,

Just a quick line to thank you for the prompt delivery of the Cross.

It's always a pleasure to deal with businesses who deliver when they promise
to!!!

Best regards,

D.O.
25th June 03
Dear Mr Ford

I would like to tell you how delighted I am with my Sheaffer Prelude pan and the excellent service I received from you.

Sincerely C.S. Derby.

16th April 03
Dear Peter,
I received the nib early this morning and have already tried it out.  It's perfect!!

Thanks so much for your quick order and despatch.  I've been looking for that nib for quite some time, and it was nice to order it and receive it in less than 24 hours!  rest assured I will be coming to you for all of my pen needs from now on.
Thanks again
N. G.
18th March 03
Just a note to thank you very much for your speedy response - we are very pleased with the end result. It was very easy to order through your website and I will certainly recommend you for any future leaving gifts we might wish to give !!
Kind Regards
JUDY G

Peter,

Replacement item arrived this morning, extremely well packaged and in pristine condition!

Many thanks for your time and the excellent service from your company.

Kind regards,

Josh.

I recently placed an order for a sheaffer prelude pen, I would just like to
thank you for your excellent level of customer care and service.
Both the product and the service could not have been better.
Once again thanks
Regards
L B - Lincoln
Just wanted to thank you for the prompt service. Ordered at 11.55 a.m. on the 30th Dec arrived at 07.30 a.m. on the 31st Dec, pretty impressive.
I must admit to being a little sceptical when reading the testimonials companies place on their own websites, but you lived up to your reputation. I can now give the pen as a present on the 2nd Jan.
P.C. 31st Dec 02

Many thanks for such prompt service. The pen is lovely especially with the engraving - maybe my husband will not lose it this time! It is a pleasure (and unfortunately a rare one) to receive such excellent service. I   had searched all over Southampton for a quality pen and had no luck. Glad I found you on the internet.

B D  11th Dec 02

Thank you.I am extremely impressed to have received my engraved pen
today 6 December just 1.5 days since I placed my order.This is a
fantastic service, one I only wish other firms were able to copy. Thank
you and I shall definitely be recommending you to all my friends and
colleagues
 
Abi

Thank you, the pen arrived Monday, having been ordered on Saturday very impressive!!

NB - Berkhamsted
28th Oct 02

Thanks Peter my pen arrived 08.00am it's a wonderful piece of craftsmanship, it writes like the breath of an Angel.
 
Regards M. McN - Rossendale
26th Oct 02

Just to let you know that I received the pen this morning.  It is beautiful and I'm really pleased with it.  Thanks so much for dealing SO promptly with my order.

Kind regards
HY - Warwick
26th Sept 02