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Unsolicited from our files.
Most were emailed, all absolutely genuine.
Note: Unless a customer states specifically that we may use their email as a testimonial we sign them with their initials only.
I have already emailed to say how impressed I was with the quality of the two pens that I bought from you. The Parsons Essential and The Churchman's Prescriptor. This was before they were inked!
Having inked them both, I am even more impressed and I am at a loss to know how pens of this quality can be produced for the money. Makes me wonder what I've been paying for when I have bought the so called quality brands. Please believe me when I say I have paid the price but that has never given me access to the quality build and the smoothness of these two pens.
Thank you. I will be considering my next purchase immediately. I'm even thinking of selling my collection because none of them can match the writing experience of these two pens!
Happy for you to publish this email and my name.
4th April 13
Thank you for the fantastic service on my latest order placed yesterday and arrived at 11 am today.
As this is my second Parson's Essential, I knew what to expect and the latest one has not disappointed in any way. The same silky nib, impeccable finish and lovely balance. I love these pens!
The third pen is for a gift and I must thank you for the very nice and entirely appropriate gift wrapping.
It is a real pleasure to order from you and I will not hesitate to recommend you and your pens to my friends and contacts ...... and I will come back for more pens quite soon.
Thank you again
14 March 13
Dear Mr. Ford
Please feel free to publish this on your testimonial page.
I can thoroughly recommend this company - nay, shout its name from the rooftop! To begin with, the choice of pens and nibs - and even inks - is just mind-boggling - it took me hours to narrow down my choices. I selected the Italix Teacher's double-ended pen and the Italix Original, with a medium oblique nib. When my order arrived, I had not realised that the Teacher's pen did not come with italic nibs - I telephoned and it was no problem at all to have the nibs changed to italic - no charge and even a Freepost label! Don't laugh, but I use the double ended pen for entering in my old-fashioned cash book ledger - black and red - the only drawback is that now I have a decent pen I am taking a bit more time over it!
I will certainly be ordering again.
Michèle Feneley MA Cantab.
Company Secretary & Director
I just wanted to drop you a line to thank you once again for your professional and exemplary service. I received my Cross fountain pen with the fine nib at 10am this morning, I must admit I was not sure if I would receive it today as it was after midday yesterday when I placed my order. I also need to thank you for your service the day before when I purchased the Parson fountain pen for my nephews 21st birthday, he was delighted with it and I hope I have now converted another person over to the virtues of a fine fountain pen!
I have purchased a number of fountain pens from yourselves over the past seven years, commencing with the Conway-Stewart Churchill limited edition fountain pen and I still remain as impressed as ever by the quality of service you provide, so many businesses could learn a lesson from your excellent customer service, I would have to say that in my opinion you really do deliver world class levels of customer satisfaction.
Thank you once again, I will be back again soon looking for the next acquisition to my ever growing collection of fine writing instruments, all of which are used in rotation to keep them in good working order.
With very best regards as always,
23 Nov 12
Dear Mr Ford
Thank you very much for the Parson's Essential pen which arrived today and is a joy to write with.
Brilliant service and I will recommend you to everybody
With best wishes
7th Nov 2012
Sorry for the delay in sending this email but I wanted to say thank you for the brilliant service and the exceptional quality of Parson's Original.
I have used the pen daily since it arrived and it certainly lives up to expectations and more. It is much better than far more expensive pens that I have purchased over the years and I have no hesitation in recommending it to other people.
2nd Nov 12
Just to let you know that my Parson’s Essential Fountain Pen (Invoice No: XXXXX arrived safely this morning. Thank you for your speedy service. I have just tried the pen. It is as good as everyone says: a smooth writer with a lovely broad line. Thank you, Stephen Brown on YouTube, for introducing me to it. Otherwise, I would never have known it existed.
Michael H. J (Edinburgh)
Just wanted to drop you a note to thank you for your professional, speedy and personal service.
Pen was delivered today, engraved perfectly and well wrapped. I’m sure the recipient will be thrilled.
Thanks so much,
31 Oct 12
Customer ordered two Italix Churchman's Prescriptor Fountain pens.
Dear Sir or Madam,
I ordered my two pens yesterday (one italic, one straight) and they came today- what service! I am absolutely thrilled with both pens, I immediately filled them and started writing, and they both write very smoothly. I have used your Parson's Essential pen for some time now and thought that was the best pen I have used, but I'm afraid the Prescriptor has surpassed the Parson's Essential. I am a sessional wedding registrar, and your pens have never let me down, in fact my colleagues are very impressed with my pens and have taken details from me. Not all pens cope with registration ink so thank you for your superb quality pens and service.
13 Oct 12
Customer ordered the Italix 'Original'
I would like to thank the gentleman who helped me with my order 046977.
He was extremely helpful. The pen arrived this morning and we are very pleased with it.
Thank you once again for a fantastic service.
Regards, Anita P
11th Sept 2012
I have just place another order for another two Italix pens and hope that this time I have got the details right.
You may be wondering why so many pens so perhaps I should explain. I am a fine art student with a special interest in making artists’ books, most of which include handwritten text. I vary the text colour so keep different coloured inks in each pen, hence the different coloured pens. I use many types and grades of paper to make my books so it is important that the nibs can handle all sorts of surfaces – and they can! This time, I have ordered a spare extra fine nib which I hope will be suitable for drawing then I will have the perfect collection.
Weight, balance and handle of all my tools are important to me and pens are no exception. The Italix pens are such a pleasure to hold and use as well as being visually pleasing. They are a joy.
30 Aug 12
Thank you for telephoning me yesterday to query my instructions. Once more, a slightly dodgy keyboard technique lets me down!
The pens and pen case arrived early this morning and I am absolutely thrilled. I have, in the past, given up on a Parker Duofold and Senator that became temperamental almost immediately and never had such nice italic nibs as the Italix. I hung on for years to an old Sheaffer I have had for nearly forty years but even that old, leaky faithful is being pensioned off now. The Italix with fine italic nib gives me the speed and precision I longed for and seems to accept almost any paper without sticking or skipping. Lovely. Quite apart from all that, they are so satisfying to handle and attractive to look at – oh, and exceptionally good value.
Once again, many thanks
Wendy 24th Aug 12
(Customer purchased two Italix 'Original' Fountain Pens)
Thank you very much for my lovely pen! The violet ink is a thrill as well. I’ve realised that I don’t really write in Italic, I have a round hand that likes an Italic nib. I’ve never before had a pen that was so easy to write with from the very first letter. Also, I don’t know if you’ve heard of this but I realise that a very broad nib is helpful not only to take down judgments but because I have arthritis and sometimes writing can be difficult.
Take it to work at all; I hope to get another one from you, just the black one, to use for work and to use with black cartridges.
Thanks again, N
23rd Aug 2012
My Dear Mister Ford,
Very many thanks for your extremely impressive delivery time for the pen I ordered yesterday afternoon and was delivered mid-morning today. And may I, of course, add what an extremely impressive item it is, value for money, exactly as every reviewer has described, and coupled with the-included converter (although I'm using Waterman bottled ink, Florida blue, my preferred!). Smooth, effortless, even flow straight out of the box after a brief nib-unit rinse in tap water, and what seems to be a strong and businesslike barrel and cap.
I still have to acclimatise to the medium nib - I'm used to a Waterman Carene fine nib - but it prompts me to ask if a fine nib is available for this new Italix I have?
My best wishes, and I have bookmarked your site,
27th July 12
Dear Mr Pen
like all your testimonials I have been impressed by the quality of this matt green Italix Original italic pen. Your service too was very impressive arriving the following morning of my ordering the pen.
Admirable quality of my pen, so well balanced and I love turning once the pen top to secure its position
I hope to order a quantity of Euro refill cartridges in the very near future.
Thanks again for the pen and your service and advice over the phone
Hand written letter dated 18th July 2012.
Dear “Mr Pen”
Wow! Ordered after 2 pm and arrived before 9:30 am next day. What service. But it’s the pens that shine even more. They are absolutely first rate and write beautifully and smoothly. I can’t thank you enough.
Wendy 10 July 2012
Hand written letter received from the Netherlands
This is just a short note to let you know that I was shocked by the amazing quality of this Italix Parson's Essential pen, you have sold me italic broad. I own pens ten times the price of this one, whose nibs are not even close to the smoothness of the Italix nib. many thanks from a satisfied customer.
29th June 2012
Hand written letter received from London SE
'Just to say how extremely pleased I am with the Italix Plasza Shanty pen which you sent a week ago- its' a beautiful instrument!
Thank you also for your patient and excellent sound advice over the telephone, what a treat to have someone answer strait away!
This nibs seems to suit me and the balanced weight of the pen makes it a joy to use. Many thanks.'
23rd June 2012
Dear Mr Ford
I would like to add my commendations to what I am sure must be an ever increasing list of satisfied customers.
I was so impressed with quality, build, design and performance of Italix Parson's Essential and Italix Original Blue Velvet that I added a second order for an Italix Shorty and another Parson's Essential.
The quality of product is really very remarkable and I hope the Italix range continues to develop and prosper,
with kind regards
ps: may I invoke initials only anonymity
5th June 2012
The pens arrived safely and they look just great.
Thank you very much for your professional advice and excellent service – it is really good to speak to someone who can give relevant advice rather than just ordering blindly over the net.
Will definitely recommend your service
All the best
4th May 2012
Letter dated 16th April 2012
Dear Mr Ford
I was going to email you about my recent purchases but, as on of the items was a fountain pen, decided this might seem a little perverse. Hence this letter.
While I realise the Parson's Essential ins not the most expensive of pens, it is in a price range I would not previously have considered. However on the strength of excellent online reviews and having discussed with you by telephone some of the nib options, I decided to buy one. Although I have only been using it a few days, I am delighted with the pen. Its weight, style and ease of use make it , in my view, excellent value for money.
IF of Cardiff
16th April 2012
Just a quick message to let you know that the replacement medium italic nib arrived safe and sound last Saturday. Thank you so very much for providing such rapid and wonderful service. I am happy to report that I really like this nib and it suits my writing style perfectly.
Whenever it's convenient for you, I would like to know how much I owe you for the postage and packing costs you incurred on my behalf. I would very gladly send you payment via Paypal.
Dear Mr Pen
I have received my Italix 'Parsons Essential' fountain pen today. As always your service is prompt and efficient. I absolutely adore the pen and know that it will serve me for many years.
Thank you again.
With kind regards
1st March 2012
Dear Mr pen,
Many thanks for the prompt delivery of my beautiful'' ITALIC'' pen ,. It writes smoothly and the ink flows freely.
I now have to learn to write slowly and clearly, so that my children, grandchildren and friends can read my ''words of wisdom''
7th Oct 11
The following is a hand written letter received at our offices on the 14th of July 2011 regarding the purchase on an Italix Original Fountain Pen:
The demise of my old Parker 61 was a source of great sadness to me because I was to discover that the italic nib with which it was fitted was no longer available. For years I made enquiries in Pen Shops without success. Recently I started searching the internet and eventually happened on your website. The Italix pen you recommended is exactly what I've been looking for: stylish but most importantly with excellent ink flow and a nib which slides over the paper effortlessly. I once again enjoy writing letters. Thank you so much.
12th July 2011
I just received my Italix Original yesterday, and it's exactly what I'd
hoped for. I have to admit that the weight took me by surprise (that'll
be the brass lining) but the balance is good enough, and the nib has
made a huge improvement. Thankyou!
13th July 2011
I just wanted to say I received a Parson's Italix Fountain Pen and Cross pen case from my friend as a birthday present about a week or so ago. The pen is beautiful and writes as well as any I have in my small but growing collection.
I look forward to using it and ordering from you again in the future.
5th July 2011
I ordered an Italix Red at 16:30 on Friday and it arrived at home Saturday morning: fantastic service. The pen is even better than I expected in terms of build quality and nib smoothness, and I find it hard to believe that a company is producing pens of this quality for the full price, let alone the amazing offer price.
27th June 11
I ordered a Parson's Essential fountain pen on Tuesday, and it arrived on Wednesday morning as scheduled.
I wanted to thank you for your very prompt and efficient service, and also to say that I am amazed at the quality of this pen for the price that you charge.
It is beautifully lacquered and tastefully decorated (enhanced again by your very nice and free engraving of initials), the weight and balance are superb (I write with the cap unposted personally, but it posts securely for anyone to whom that matters), and the nib is smooth and a delight to write with straight out of the box.
This pen puts to shame many of the leading brands at much higher prices for sheer overall build quality and feel, and for me it also surpasses many vintage pens that I have owned. To top all this off, I see that replacement nibs are available at a very reasonable price.
I wish I could say that I will be ordering another pen from you soon, but I am someone who likes to find a quality fountain pen and use it all the time, and this will be with me for a very long time to come! I will, however, recommend this pen to anyone asking for advice about buying a fountain pen.
14th April 11
Just a quick note to thank you for your speedy service and fantastic pen & pencil set supplied. I am glad I phoned and asked for your advice.
23rd March 11
Good Moring Peter,
8th March 11
My pen set has arrived today fantastic thank you I will definately recommend your site to my friends.
13 Jan 11n
Good morning Peter, just a short message to let you know that the pens have arrived safe and well. Thank you for your help and prompt service. We do this every year and you can be reassured we will be using your company in the future.
All the best.
H.R., H&S and Fleet Manager
13 Jan 11
Just wanted to thank you for sending my nib off so promptly. I think I ordered it at about 3.30 p.m. on
28 Dec 2010
Received the pen. It looks lovely. Thank you very much!
7th Dec 10
Just a quick note to say thank you very much for the speedy delivery of the Schaeffer pen set I ordered yesterday. It looks lovely, was beautifully wrapped and I am sure will be greatly appreciated by the intended recipient.
7th Dec 10
Many thanks for the prompt delivery of the pen sets, we are very pleased with the engraving and gilt plate and am sure our employees will feel the same when presented with them in December as they make a lovely gift.
***Electric Motors Ltd
3rd Oct 10
I wanted to thank you so much for the prompt delivery of my pen order of 2 silver engraved pens with a plaque on the case that you kindly changed to silver from brass – I clearly wasn’t thinking but you knew what would look best and they did. The pens were very well received and will be treasured and I will definitely recommend your company to others.
Thank you again.
All the best,
8th Sept 10
Thank you very much for the prompt delivery.
I rediscovered the pleasure of using a fountain pen after years of typing everything. I'm using it to make entries in a ship's log and it looks just right.
I liked your web site which strikes a nice balance between olde & e-worlds.
5th May 10
Many thanks for the prompt, efficient and courteous attention you gave to my order.
7th April 10
The Sigma Sentinal nib arrived today and is working well. Thank you for your prompt help. You have not only provided me with a great pen, your service is exceptional too.
Thanks again from a very pleased customer
PS. I’ve now learnt how to spell ‘nib’
1st April 2010
I would like to thank you for all your help and advice when we spoke
last Friday, it was much appreciated and I was extremely pleased with
the Cross Century Pen, which duly arrived the next morning. I just
hope that my wife's Godson appreciates what a super pen it is
I have to say that the standard of your help and customer service is
something that is sadly becoming all to scarce in this day and age.
Many thanks again.
14th March 10
I received my pen today. It is perfect.
Dear Mr. Ford,
Just a word to thank you for sending the ink converter for the Cross
Century pen, which has just arrived. It's always nice to hear from a
happy customer - so I thought you might like to know that I am as
delighted with the pen as with your impeccable service.
With best wishes for the new year.
5th Jan 10
A week ago I telephoned your office as I needed some advice about purchasing three pens as gifts.
I wished to purchase these pens on behalf of my colleagues in the County of Durham Registration Service and the gentleman I spoke to was very polite and courteous and extremely knowledgeable on the subject of fountain pens! I took his advice and am pleased to say that the pens arrived at my home within forty-eight hours of my order being placed, in a parcel which was well packaged.
I am absolutely delighted with the pens and the engraved plate just sets them off a treat! They are to be presented to our colleagues next week and I am sure they will be thrilled to receive them.
I would like to express my thanks and appreciation for all of the help and advice given to me. I had never visited your website previously and would like to say what an excellent site it is. I found the pages very easy to navigate and the information given, as well as the added bonus of photographs, was very clear and precise. When I telephoned I was addressed in a very professional manner by someone who knew his job inside out.
I can honestly say that I would have no hesitation in recommending Mr. Pen to anyone who wishes to purchase from an excellent Company who gives a first class customer service.
Principal Registration Officer
Training and Development
5th Jan 10
My Italix Pocketo has just arrived. I am very impressed by your speedy service, thank you.
The pen is lovely - just what I hoped for. I'll be back.
3rd Nov 09
Many thanks for pen received today - another excellent product from the old reliable stable.
22 Sept 09
Thank you for all your help and guidance the other day when I purchased the above pen.
An excellent recommendation, and a striking pen. It is rare to find both outstanding service and value for money within the same establishment these days.
5th Sept 09
Following our conversation of yesterday, I just wanted to drop you a line to say a very big thank you for your excellent customer service, very fast delivery and all of your advice.
I received the pen this morning, beautifully packaged and I am thrilled with it. The nib choice was perfect for me, following your helpful email, and the pen is extremely comfortable in the hand, well balanced and writes so smoothly with even ink flow. All this, and a huge reduction in price. What more could I ask for? Amazing! I haven’t had a ‘Cross’ pen before, but would certainly recommend this lovely writing instrument to others. The materials used and build quality are excellent.
Do you have somewhere on your website where customers can leave their comments?
In future, when I am looking for pens and/or other writing supplies, I shall order from you.
Again, many thanks and best wishes,
27th Aug 09
Dear Peter and Team,
I have received the Cross Verve Platinum pen this morning, excellent delivery performance as I have come to expect from your selves. I am extremely pleased and I echo your statement about it being "probably the smoothest fountain pen I have ever used". Thank you again for a great customer experience from answering my questions through to prompt next day delivery. I will be making use of your services again in the future.
Thank you again from a very satisfied customer.
With very best regards,
26th Aug 09
We received our order this morning & are absolutely delighted with the fountain pens! I’m sure our directors will love their gifts, so thank you very much for all your help & the speedy delivery.
26 June 09
(Studio K Solar Fountain Pen)
Just to say thank you for such prompt service - and the pen writes
14 June 09
Pens have just arrived and they look great – fantastic service. Thanks for being incredibly prompt – I am very impressed.
10 June 09
I want to thank you for my order, which arrived yesterday and is more than satisfactory. I am particularly taken with the Havanna and grateful for the nib choices for the Italix. Thanks also for the very elegant engraving.
Ms J A W
2 June 09
Many thanks for the fantastic level of service. Order placed 3pm yesterday, received pen before 9am today.
The extra delivery instructions were precise and clearly marked on the package.
The pen is beautiful and so heavy. I want one myself, now. My son will be really delighted.
Once again, many thanks. It was an absolute pleasure doing business with you.
5th February 2009
Just a quick message to let you know that the ‘gold’ pen arrived safely and writes beautifully.
24th Dec 08
many thanks for pens received this morning. They are excellent and i will be ordering more in the new year. Every best wish for Christmas and 2009.
24th Dec 08
Just wanted to say: Thanks for the excellent service.
The pen arrived today!
The Republic of Ireland
17th December 2008
What a superb service. Thank you for a very informative website and excellent delivery of great products.
12 Oct 08
Just a short note to say thanks for the excellent service & product (order ****)
The Gift box & engraved plate as well as the engraving on the Pen makes for a great personal touch. My daughter was very pleased with the Gift as a well done for successfully passing her GCSE's & moving into 6th form education
Again Thanks & Regards
25th August 08
Just a quick note to thank you for the pen!! My husband was blown away!!
The parcel arrived promptly on Tuesday (as specified by your web site). Brilliant!
10th April 08
Hand written letter:
I would like to say thank you very much for sorting out my Cross pen a couple of weeks ago. It writes brilliantly again and I would like to say I was very impressed by the customer service.
I would definetly recommend you to all my friends and family and will surely be buying my next pen from your website again.
23rd Feb 08
Hello Mr Pen People
Just a note to say how thrilled we are with the pen we received today (and the engraved bit’s great too) … it’s a present for our lovely boss from us, her small team of D***** ladies (for her 50th) and we are all chuffed to bits with it - she’ll love it!
12 Feb 08
Absolutely fantastic service. Ordered yesterday, here today! Not often is such good service available, Will definitely remember this
11 Jan 08
The pen we sent this customer had a scratch.
Dear Mr Ford,
6 Jan 08
6 Jan 08
Dear Mr Ford,
firstly, thank you for your prompt and very kind service. I have received the pen and it is beautiful. My partner will be exceptionally pleased - thank you. It was an absolute pleasure doing business with you; I would have no hesitation in recommending you and indeed have already done so. Please feel free to paraphrase this as a testimonial on your website.
Further to this, would you be kind enough to confirm whether there is any particular type of ink you recommend and where we can purchase the cartridges for it when travelling? I should have asked at the time but I was so excited about the pen, I forgot.
Many thanks and very best wishes,
30th Nov 07
This is to inform you that I received the pen today. I very much
appreciate your personal attention and your quick responses, from my
first inquiry to my most recent email. Thank you again for your help.
30th Nov 07
Just to confirm safe receipt of the Waterman Carene pen with plaque – we’re very pleased with it.
Debbie 23rd Nov 07
Just to say thank you very much for your excellent service – pen ordered last Thursday, arrived Friday!
Most impressive. It is a lovely pen (everyone in the office will know it is mine!) and writes beautifully, reminding me how old and battered my old one was!
Thanks very much
29 May 07
Just a quick note of thank you, my wife has just telephoned from
When I lived in the UK I found your service excellent. As I'm now in Australia, I still wish to use your company.
Dear Mr Ford,
Thanks once again for replacing the Parker Sonnet that I originally
ordered from you with a Pelikan pen with double broad nib. My wife is
very happy with the Pelikan and is happy with the width of the nib.
Thanks for all your help and patience, it is very much appreciated.
1st Jan 07
Many thanks for the prompt service in supplying this order. The cartridges arrived today. If I am aware of any friend or colleague looking for similar products, I will be more than happy to recommend your company.
9th Jan 07
The new nib is working well thank you and the faulty one on its way back to you.
I would like to thank you for such an excellent service, the whole family have been truly impressed by the prompt responses and delivery and will be telling everyone about Mr Pen!
I can't believe how lucky I was finding such a good company on google listings.
Well done and thanks again.
29 Dec 06
Wow... Can I just say what a fantastic service you provide... I have book marked your web page and will be telling everyone about you. Thanks
15th Dec 06
Dear Mr Pen
Can I just say a big thank you for your superb service. Yesterday afternoon I placed an order on your website for an engraved pen and pencil set. This morning the set was delivered. I am totally amazed I thought like most other companies I would have to wait 7 - 10 days.
Once again, thank you for your fast service and delivery.
17th Nov 06
Dear Mr Ford
I would like to thank you very much for supplying me with ink cartriges and a nib for my Sheaffer ink pen. I would like to point out that I found you to be polite and efficient. I will most definitely be placing my future orders with your company as I have in the past. Thank you once again.
15th Nov 06
(Hand written letter)
Hi thereI have ordered pens from you quite a few times now and have been very impressed with your service but yesterday you excelled yourself! I placed my order at 1.30pm yesterday and received it today complete with engraving on the pen and the plate. Incidentally, the free plate is a great touch.I have just tried to leave a review on Trustpilot but it wouldn't accept my order number for some reason.Anyway, many thanks for a truly first class service.Best regards,Audrey Reece
Payroll & HR Officer15th Nov 11
Just emailing to say thankyou for an exellent service. The pen arrived beautifully gift wrapped and i am sure my partner will be delighted when he receives it. I would certainly recommend MrPen to others looking for a highly knowledgable and efficient company. Many thanks again.
14th Nov 06
I ordered a pen at 3.39 yesterday, and was astonished to have it delivered at 9.00 this morning. The pen was beautiful, and I was amazed at how quickly you had managed to have it delivered. Thank you so much for doing such a great job.
11th Nov 06
From an article by Oliver Kamm
13th November 2006
"Pens aren't luxury items. What matters is what you do with them. The casing is therefore of trivial significance compared with the nib. Because the most legible and attractive writing is based on the italic script, the best nib to use is one that has a stubbed point (so the handwriting alternates with thick and thin lines across the page). Inevitably - because the weight goes on the right of the nib (if you're a right-hander) - the stub wears down on one side within a few months, whereupon you either need to cut the nib again further up or you have to replace it. This is true however expensive the pen, and however precious the metal that the casing is made out of.
Rather than buy Bulgari, it's better to go for a manufacture of pen where the nib - or the entire nib unit - can be replaced inexpensively and regularly. I have no commercial interest in this company, but I can recommend one retailer that was so concerned at the lack of this type of pen on the market that it launched its own. The company is called Mr Pen, and if you go to the menu on the left of its home page and click on 'Italix' you'll arrive at its own brand of italic pen with separate nibs. The pen is around £50 and separate nibs are a fiver each. This is the only pen that I own, of any type. You need no other, and indeed any other type of pen is liable to do your communications more harm than good.
Pens aren't luxury items. What matters is what you do with them. The casing is therefore of trivial significance compared with the nib. Because the most legible and attractive writing is based on the italic script, the best nib to use is one that has a stubbed point (so the handwriting alternates with thick and thin lines across the page). Inevitably - because the weight goes on the right of the nib (if you're a right-hander) - the stub wears down on one side within a few months, whereupon you either need to cut the nib again further up or you have to replace it. This is true however expensive the pen, and however precious the metal that the casing is made out of.
Rather than buy Bulgari, it's better to go for a manufacture of pen where the nib - or the entire nib unit - can be replaced inexpensively and regularly. I have no commercial interest in this company, but I can recommend one retailer that was so concerned at the lack of this type of pen on the market that it launched its own. The company is called Mr Pen, and if you go to the menu on the left of its home page and click on 'Italix' you'll arrive at its own brand of italic pen with separate nibs. The pen is around £50 and separate nibs are a fiver each. This is the only pen that I own, of any type. You need no other, and indeed any other type of pen is liable to do your communications more harm than good. "
It was a pleasure talking to you yesterday, and I just wanted to write you a swift note to thank you for your superb customer service, as the pen arrived as ordered about 30 mins ago! The pen is exactly as described. It is a rarity nowadays to find an organisation that actually does as described with such efficiency. Be assured I will be recommending your services to anyone in need of a pen!
Operations Excellence Director
19th July 2006
Mr Pen, Thank you for the excellent service and superb pen.
I will visit against to buy some new ink colours in the near future.
26 April 06
I would just like to e-mail you in expressing my thanks on the service you provide.
I have just taken delivery of an order i placed only yesterday and I have the order with me now.
thankyou so very much
18th Nov 05
Just a quick note to say thank you for the excellent service on my recent order. I ordered an engraved pen set with a date and was heavily impressed with the thought behind a phone call from you to check the date was correct. It is extra details like that which really make the difference and I can say I look forward to buying from you again.
4th August 05
A postcard Received after Cross Townsend Herringbone Fountain Pen was delivered to the customer.
Dear Mr Ford
Thankyou for your delivery of this fine writing instrument. It does write very nicely and I am very chuffed at the regimental (well not quite dark enough but pretty close) ink.
Thank you also for the complimentary ink. The pen is truly good quality, less obvious than sterling silver pen and should serve for many years and many letters to come.
12th July 05
Received my pen on Friday and have to comment on how pleased I am with it – your service, the packaging – everything excellent. I’ll recommend you to anyone.
11 July 05
My order arrived today and I wanted to pass on my thanks for your excellent customer service – I’m delighted with my pens!
Kind regards, Paula 6th July 05
Thank you for sending me the Conway Stewart fountain pen ---- it is superb!!! I was very impressedc with your astounding efficiency------ I have never had such excellent service. I look forward to remaining a loyal customer for many years
Yours J B
11th June 05
Thank you very much for getting to me the Cross Verve Selenium Pen with
engraving, it's just perfect and the timing really was better than
Again, I appreciate your efforts.
10th June 05
I ordered this lovely ball point on Fri 27 May and the postman was at my door to deliver it on Sat morning at 10am. I am delighted with the pen, with your expert packaging and with your super fast service – I wish I had ordered more!
I hope to do business with you again in the future.
30th May 05
Just a quick note to say thanks for turning around our order so quickly
and efficiently. The pens arrived today and I'm very pleased with them.
I would like to thank you for your constructive advice about my choice of pen which was clearly borne of an in depth knowledge and love of fine writing instruments as well as a personal insight into the hearts and minds of those who share this passion. Rare indeed are these attributes of which you can be justifiably proud. Having completed the transaction over the telephone just yesterday, I was amazed to receive my perfectly engraved pen today. With such a high level of service provision, your business deserves to flourish. The Cross Verve is a superb fountain pen, enhanced by the vivid colours of the diamine ink. Thank you.
27 April 05
The order of 4 pens arrived today, all beautifully inscribed. Thank you
very much for your help in this, the magnificent service and the free
upgrade to a more expensive pen - once again I am delighted by the way I
have been dealt with.
I shall of course continue to use your service and also will have no
hesitation in recommending you to friends and colleagues.
Thank you very much again,
31 March 05
I'm just dropping you a few lines to say a very big "Thank You" for
the pens that arrived on Friday. After the recent loss of my old faithful
Sheaffer fountain pen that was bought by my parents when I was at school (a
long long time ago !!) it's an absolute pleasure to be able to write with
an instrument that flows smoothly across the paper again. I've tried a
couple of other "quality" pens but none can compare to the Sheaffer.
Your excellent service and friendly approach (and not forgetting of
course your knowledge of writing instruments) is so very refreshing these
days. I will definitely be doing business with you again and will recommend
you to my friends and family.
Many Thanks & Best Regards, Paul
15th March 05
To Peter Ford and all at Mr Pen,
I am delighted to say that my “Churchill” arrived at 08:40 on Saturday the 12th March, in pristine condition. Your customer care is exceptional, and I thank you for swift response in dealing with the issues I had. You have secured me as a future customer of “Mr Pen”, it is so refreshing in this disposable age to know that there are still some companies out there that will go the extra mile to ensure that their customers are delighted.
Yours sincerely, Neil S - Gloucestershire
Just to let you know my wonderful Brilliant Red ink arrived this morning -
thank you for the VERY SPEEDY service...
I plan to order lots more of the vibrant colours...
I recently ordered a replacement nib for a Cross pen from you.
I just wanted to thank you for a fast and efficient service. I wish all
internet sellers were as courteous and efficient
17 Nov 04
I just wanted to say how pleased I have been with the service provided by ‘Mr Pen’.
My order was pretty late notice but the deliver was right on time and the pen was superb, a perfect 30th present for a close friend.
Many thanks for your help, I shall be recommending your services to all J
12 Nov 04
Just a quick note to say thanks for the advice you gave me over the phone regarding a replacement nib for my Cross fountain pen.
You have saved me £65! What's most impressive is the unbiased advice given which had your customer/potential customer's interests at heart.
PS - I retrieved the nib from the waste pipe - bought some Cross cartridges and now have a perfectly working pen.
5th Oct 03 Written in copperplate handwriting:
Thank you for recommending the Sigma fountain pen to me. It is first class quality and the nib is suitable for all kinds of handwriting styles. It has been some years since I have written with a pen of this quality, so I am a bit out of practise.
G.B. of Harlow
19th Aug 03
I just wanted to say thank you for such a speedy delivery of the watch I ordered yesterday. The engraving looks lovely and I am very pleased with it.
Thanks very much
Sincerely C.S. Derby.
Many thanks for such prompt service. The pen is lovely especially with the engraving - maybe my husband will not lose it this time! It is a pleasure (and unfortunately a rare one) to receive such excellent service. I had searched all over Southampton for a quality pen and had no luck. Glad I found you on the internet.
B D 11th Dec 02
Thank you.I am extremely impressed to have received my engraved pen
today 6 December just 1.5 days since I placed my order.This is a
fantastic service, one I only wish other firms were able to copy. Thank
you and I shall definitely be recommending you to all my friends and
Thank you, the pen arrived Monday, having been ordered on Saturday very impressive!!
NB - Berkhamsted
28th Oct 02
Just to let you know that I received the pen this morning. It is beautiful and I'm really pleased with it. Thanks so much for dealing SO promptly with my order.
HY - Warwick
26th Sept 02