• Description

Italix pens are guaranteed for twelve months against any defect in material or manufacture. The customer's pen will be repaired and returned at our cost. The postage to MrPen is on the account of the customer.

Please enclose a note with the following:

  • Original Order Reference and date of purchase.
  • Where purchased.
  • Your name and return address.
  • The nature of the fault.

Pens should not be posted with ink inside, please empty and flush the pen with water prior to posting. Send the complete pen but not the gift case. Wrap in bubble wrap and send in a padded postal envelope.

Please send postpaid to
PO Box 157
Ruislip Middx HA4 7ZJ

It should be noted that this is a Royal Mail Box number and should only be used if posting by mail.