Terms of Business

 It is important to note that for both customer security and the verification of a transaction that the following information is provided at the checkout.

The actual cardholder's address including the house number and postcode.

The delivery address if different from the cardholders address.
In addition to the main card number the card three digit security code to be found on the back of the credit ordebit card or on the face of American Express cards.

We regret that we are unlikely to process transactions where the above information is either inaccurate or omitted.

Online order payments are processed by 'PayPal or Globecharge.  Telephone orders are processed by Streamline.

Orders to be sent to a domestic address other than the cardholder's address may be declined at our discretion.  If you have a specific reason for the use of an alternative domestic delivery address it would be helpful if you telephone your order rather than ordering on-line. Orders for delivery to a verifiable corporate office are accepted. Telephone orders to 01895 672537.

Prefer 'PayPal'?
Select PayPal at our payment gateway. Cardholders who are not PayPal members should go direct to Card payments when they get to the PayPal gateway.

Cheques? Sorry we do not accept cheques but you can pay by bank transfer, which you can arrange at your bank or online bank. Just select 'Bank transfer' at our payment gateway to log your order, our payment details will be displayed.


Important Notice on Credit Card Processing
from this Website

Our credit card processing secure server facilities are provided by PayPal. Terms of Business

Post and Packing charges as at April 2016.
Values exclude VAT.

Postage Charges are based on the total order value excluding VAT:

  1. Order value to £20 Ex.VAT, £3.58  Note Bottled ink incurs an additional postage charge of £1 per bottle
  2. Order value above £20 to £39  Ex.VAT, £4.58  Note Bottled ink incurs an additional postage charge of £1 per bottle
  3. Order value over £39 to £1000 Ex VAT £7.10. This is a Royal mail Special Delivery, applicable to 'Royal Mail Small Packets' only
  4. Special Delivery regardless of order value but within Royal Mail 'Small Packet' sizes, £7.10
  5. Special Delivery with guaranteed Saturday Delivery, applicable for Friday orders only, £11.40
  6. Orders outside the UK but within the EU, £10.25.  Note Bottled ink incurs an additional postage charge of £2 per bottle
  7. International outside of the European Union £12.40.  Note Bottled ink incurs an additional postage charge of £2 per bottle
  8. Packages larger than 'Royal Mail Small Packet'  size, will be charged at cost, please request a quote.
  9. Courier charges, when required will be charged at cost, please request a quote.
  10. MrPen has a minimum order value of £10 excluding VAT and delivery.

We complete orders within 14 days from date of receipt but  most products are dispatched on day ordered. If we are out of stock we will advise you by email. 99% of the items displayed are ex stock from our own stores. Large multiple pen orders with a parcel weight of over 10kg will be sent by parcel courier, the delivery charge for this service is variable. Credit card transaction is completed at the point of dispatch for telephone orders and point of order for on-line orders. Special orders are billed at time of order.  Overseas customers must pay VAT (Value Added Tax) for goods shipped for delivery in the UK. Orders will have VAT added by MrPen automatically if the customer has submitted an order as an overseas customer for UK delivery.

Overseas customers who specify "Local Delivery" when the order is in fact for overseas delivery will have the additional postage charged automatically by MrPen.

Cooling Off Period - The Consumer Protection (Distance Selling) Regulations 2000

MrPen customers can cancel their order within 7 days (Applicable to non-engraved items only). The 7 day period is deemed to start the day after the customer has received the goods. No reason need be given by the customer for such a cancellation. MrPen will credit the customer credit card account within thirty days from the date the customer notifies MrPen of cancellation.  Such cancellation notification can be made by email, fax or post. Goods should be returned carriage/postage paid.